Turo Car Rental Associate

2 weeks ago

San Francisco, California, United States Sage Leasing California Full time
About Us

We are a growing car rental business operating on the Turo platform, seeking a dedicated and detail-oriented individual to help manage our day-to-day operations and ensure an exceptional experience for our customers.

Job Description

We are looking for a reliable, customer-focused professional to join our team as a Turo Car Rental Assistant. The ideal candidate will be responsible for various aspects of our car rental operations, including customer interactions, vehicle cleaning & maintenance, and administrative tasks.

Key Responsibilities:
  • Customer Service:
    • Greet and assist customers during vehicle check-in and check-out processes
    • Photograph vehicles prior to start of rental
    • Explain rental terms, vehicle features, and answer customer queries
    • Respond to customer messages and inquiries through the Turo app
    • Handle customer concerns and resolve issues promptly and professionally
  • Vehicle Management:
    • Conduct thorough inspections of vehicles before and after each rental
    • Document vehicle condition, including photos and written reports
    • Wash and vacuum vehicles
    • Drive vehicles to service providers for cleaning, maintenance, and repairs
    • Manage vehicle pickup and drop-off logistics
  • Administrative Tasks:
    • Update rental records and maintain accurate documentation
    • Request reimbursements and handle ancillary charges through the Turo app
    • Assist in managing the rental calendar and coordinating bookings
    • Order necessary supplies and parts for vehicle maintenance
  • Maintenance Coordination:
    • Arrange for repairs when necessary
    • Coordinate with service providers for cleaning, detailing, and mechanical work
  • Compliance:
    • Ensure all rentals comply with Turo policies and local regulations
    • Maintain up-to-date knowledge of Turo's terms of service and best practices
Qualifications:
  • Valid driver's license with a clean driving record for the last 7 years
  • Working smartphone with reliable data plan that can run the Turo app
  • Good driving skills and ability to park a variety of vehicle sizes
  • Excellent customer service skills and a professional demeanor
  • Strong communication skills in English, both verbal and written
  • Basic mechanical knowledge of automobiles
  • Proficiency with smartphones and apps, particularly the Turo app
  • Ability to multi-task and manage time effectively
  • Flexible schedule, including availability on weekends and some holidays
  • High school diploma or equivalent; some college education preferred
  • Over 21 years of age (this is an insurance requirement and a Turo requirement)
  • Previous experience in car rental, automotive, or customer service industries is a plus
Physical Requirements:
  • Ability to stand, walk, squat, and be active for extended periods
  • Ability to drive (eyesight, flexibility, etc.)
  • Capable of lifting and carrying items up to 50 pounds
  • Comfortable working outdoors in various weather conditions
What We Offer:
  • Competitive hourly wage (commensurate with experience)
  • Profit sharing and bonuses for 5-star reviews
  • Flexible work schedule
  • Opportunity for growth as our business expands
  • Hands-on experience in the car rental and sharing economy

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