Rental Car Specialist

3 weeks ago


San Diego, California, United States Mossy Toyota San Diego Full time
Rental Car Agent Job Description

The Rental Car Agent is responsible for providing exceptional customer service while informing customers of our rental vehicles. This role requires a positive and upbeat attitude, with a focus on delivering a high-quality customer experience.

Key Responsibilities:
  • Informing customers of rental program requirements
  • Actively communicating with Service Advisors
  • Verifying driver license and insurance information
  • Responding to customer questions and anticipating their needs
  • Completing rental agreements in accordance with rental program policies and procedures
  • Creating and updating sublets for service customers
  • Completing the return of rental agreements with inspection of vehicle and fuel level
  • Adding and retiring rental vehicles from inventory
  • Maintaining inventory on total units
Requirements:
  • Valid driver's license with a clean driving record
  • Positive and upbeat attitude
  • Ability to go above and beyond for customer experience and satisfaction
  • Sense of professionalism and ability to smile in the face of adversity and demanding clients
  • Drive to learn and progress within the company
  • Skilled in typing and using a computer-based programming
  • Organized and detail-oriented with paperwork and filing
  • Able to handle multitasking and great phone etiquette
  • Ability to thrive in a team environment
Benefits:
  • Growth opportunities
  • Paid training
  • Employee purchase incentives

Mossy Automotive Group is committed to hiring a diverse and qualified workforce. We are an equal opportunity employer and drug-free workplace. Offers of employment are contingent upon successfully passing background screening, including a criminal background check, review of motor vehicle records, verification of SSN, and passing a drug test at a certified testing facility.


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