Customer Service Representative

2 weeks ago

Fort Lauderdale, Florida, United States SP Plus Corporation Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at SP Plus Corporation. As a key member of our parking operations team, you will be responsible for providing exceptional customer service and ensuring a seamless parking experience for our clients and customers.

Key Responsibilities
  • Assist customers with parking services and facilitate the efficient flow of traffic through our facilities
  • Lead programs to improve client and customer satisfaction, ensuring a high level of service quality
  • Assist in the management of day-to-day activities at our assigned locations, ensuring a safe and secure environment for customers
  • Monitor parkers in pay-in lanes and provide assistance as needed
  • Interact with customers in a friendly and professional manner, resolving any issues or concerns in a timely and effective manner
  • Provide directions to customers and assist with navigation through our facilities
  • Resolve customer complaints independently or with the aid of a supervisor, ensuring a high level of customer satisfaction
  • Answer telephone calls in a prompt and courteous manner, providing assistance and support to customers
  • Maintain a clean and safe environment, ensuring that our facilities are well-maintained and free of hazards
  • Present yourself professionally at all times, adhering to our company's dress code and appearance standards
  • Arrive on time for scheduled shifts, ensuring that our facilities are staffed and ready to serve customers
Requirements
  • High School Diploma or equivalent combination of experience and education
  • Experience with automated parking access control hardware and software or a high aptitude for technology
  • Availability to work flexible hours, including mornings, nights, afternoons, weekends, and holidays
  • Valid state-issued driver's license with a current address and acceptable driving record
  • Ability to read, write, and interpret the English language
  • Ability to effectively present information in one-on-one and small group situations
  • Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
  • Ability to deal with problems involving a few concrete variables in standardized situations
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate to loud.
  • The exposure level in the work environment to vehicle emissions is moderate to high.
  • The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
  • The work environment is subject to all weather conditions, including precipitation and wind.
  • The exposure level in the work environment to bright sunlight and nighttime working conditions is high.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.
  • Specific vision abilities required by this job include close vision.

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