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Customer Engagement Coordinator

2 months ago

Portland, Maine, United States Diversified Communications Full time

Diversified Communications is on the lookout for a Customer Service Representative to enhance our dynamic team. In this pivotal role, you will be the first point of contact for our valued internal and external clients, ensuring that all aspects of customer service related to our events are handled with professionalism and care.

As a global leader in tradeshow and conference organization, Diversified Communications connects with business leaders worldwide. Our Customer Service team plays a crucial role in bridging the gap between sales, marketing, and our events. We are seeking an individual who is proactive, organized, and detail-oriented, capable of managing multiple priorities while delivering exceptional service.

Your responsibilities will include:

  • Addressing exhibitors' logistical inquiries through various communication channels, including phone, live chat, and email.
  • Utilizing training to develop a web-based portal that provides exhibitors with essential event-specific information, emphasizing attention to detail and creativity.
  • Crafting and implementing communications for exhibitors related to assigned events.
  • Assisting in the collection of sponsorship deliverables for our events.
  • Supporting various tasks, including data entry, project management, and other administrative duties.
We are looking for candidates who:
  • Possess at least one year of experience in customer service, ideally within an event-focused environment.
  • Find satisfaction in creative problem-solving.
  • Enjoy engaging with and assisting others.
  • Value teamwork and thrive in a collaborative atmosphere.
  • Can swiftly adapt to changing priorities and customer requirements.
  • Exhibit strong oral and written communication skills.
  • Have an interest in the operational aspects of tradeshows and conferences.
  • Demonstrate excellent time management skills and a history of meeting tight deadlines.
Additional desirable attributes:
  • Experience in multicultural environments.
  • Proficiency in multiple languages, both written and verbal.
Work Environment: Diversified Communications offers a flexible work arrangement, allowing for remote work and a hybrid schedule, with a requirement to be in the office two days a week. We are committed to fostering a safe and inclusive workplace and expect the same from our employees. We celebrate diverse talents and welcome individuals with unique backgrounds and skill sets, believing that our differences enhance our team and community, leading to better decision-making and innovation.

Join us in our mission to create exceptional experiences