Customer Operations Manager
2 weeks ago
We are seeking a highly motivated and organized Customer Operations Lead to join our team at HighByte. As a key member of our customer success team, you will be responsible for supporting the growth and success of our customers, driving customer satisfaction, and identifying opportunities for improvement.
Key Responsibilities- Manage customer renewals and ensure timely and successful renewal processes
- Develop and maintain a customer database to track customer interactions, use cases, and demographics
- Collaborate with marketing and product management to develop customer quotes, case studies, and event involvement
- Represent the company as the primary point of contact for customers, coordinating with other HighByte resources as needed
- Monitor and report on customer progress to the HighByte team
- Help secure customer testimonials and case studies through the customer reference program
- Bachelor's degree
- 5+ years of professional experience in success management, account management, customer support, and/or sales, preferably in a software company
- Understanding of industrial automation and enterprise software industry technologies and players
- Willingness to travel up to 25% of the time
HighByte is an industrial software development company in Portland, Maine building solutions that address the data architecture and integration challenges created by Industry 4.0. We've developed the first DataOps solution purpose-built to meet the unique requirements of industrial assets, products, processes, and systems at the Edge. Learn more at https://highbyte.com.
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Customer Experience Manager
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Customer Success Manager
3 days ago
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Restaurant Operations Manager
1 month ago
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Restaurant Operations Manager
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Restaurant Operations Manager
3 weeks ago
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Store Operations Manager
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Enterprise Customer Success Manager
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Restaurant Operations Manager
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Restaurant Operations Manager
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Restaurant Operations Manager
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Portland, Maine, United States Uno Restaurants Full time{"title": "Shift Supervisor", "description": "Be a Part of the UNO's TeamAre you passionate about delivering exceptional customer experiences and leading a high-performing team? Do you have a knack for multitasking and ensuring seamless restaurant operations?We're seeking a skilled Shift Supervisor to join our team at UNO Pizzeria & Grill. As a Shift...
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Kitchen Operations Manager
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Store Operations Manager
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Stock Operations Manager
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