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**General Manager I

2 months ago

Richmond, Indiana, United States Advance Auto Parts Full time

Job Summary:

We are seeking a highly skilled and experienced General Manager to lead our retail store in Richmond, IN. As a General Manager, you will be responsible for inspiring our team, helping our customers succeed, and growing our business with integrity.

Key Responsibilities:

  • Achieve overall store sales goals and service objectives
  • Manage and grow professional customer relationships/sales, including building and holding team accountable to executing customer action plans
  • Selection, hiring, development, performance management, coaching, scheduling, and engagement of store team members
  • Ensure execution of all inventory and operational standards
  • Coach all team members to deliver on customer expectations (DIY and professional)
  • Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties)
  • Ability to lead change management
  • Embrace diversity and foster a respectful environment for both customers and team members

Secondary Responsibilities:

  • Provide DIY service including battery installation, testing, wiper installation, etc.
  • Assist district/region in other functions upon request

Success Factors:

  • Friendly communication
  • Ability to locate and stock parts
  • Safety knowledge and skills
  • Ability to become ASE P2 certified or ASE ready equivalent
  • Ability to execute and train project and product quality recommendations
  • Advanced parts lookup and sourcing
  • Ability to source from numerous places including special order, FDO, second source, etc.
  • Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
  • Ability to execute and train inventory systems and store equipment
  • Ability to execute and train POS and Parts lookup systems
  • Ability to review and analyze P&L statement
  • Ability to recruit, select, hire, and develop quality team members
  • Ability to build and grow relationships with professional customers

Essential Job Skills Necessary for Success as a General Manager:

  • Working knowledge of automotive systems preferred
  • Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and upper management
  • Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
  • Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
  • Ability to review and analyze business reports, such as profit and loss statement (P&L)
  • Hold others accountable, inspect work quality, and give feedback in a way that is inspiring
  • Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a General Manager up for Success:

  • 2-3 years of experience managing a team of team members in a fast-paced and highly dynamic retail environment
  • Successful experience managing profitability; proven financial and business acumen

Education, Certificates, Licenses, Registrations:

  • High school diploma or general education degree (GED), Bachelor's degree in business or a related area preferred
  • Must have a valid driver's license
  • ASE certification preferred, but not required