Departmental Technology Specialist

6 days ago


Decatur, Illinois, United States DeKalb County Full time

Job Summary:

As a Departmental IT Specialist with DeKalb County, you will provide technical support and services to departmental users, ensuring the smooth operation of computer systems and software applications. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities:

  • Provide technical support and troubleshooting for departmental computer systems, software applications, and hardware devices.
  • Analyze and resolve technical issues, including software and hardware problems, network connectivity issues, and other technical concerns.
  • Collaborate with departmental users to define technical requirements and validate conformance to acceptance criteria.
  • Coordinate the implementation of new technology and software applications with departmental personnel and users.
  • Assist in the integration of desktop, laptop, and mobile devices with departmental systems, including messaging applications, system integration, management, and testing tools.
  • Provide Tier 2 support to departmental users for basic software and hardware issues related to end-user computing and desktop systems.
  • Recommend procedures and controls for problem prevention and escalate to Tier 3 support when necessary.
  • Participate in the testing and evaluation of new desktop and mobile device solutions, and for departmental implementations.
  • Provide assistance and consultation to departmental users of computing systems software tools and applications, and train end-users in the use of departmental software and business applications.

Minimum Qualifications:

  • Associate degree in Computer Science, Information Systems/Technology, or a closely related field.
  • Two years of progressively responsible, professional-level technical support experience in a small-scale Information Technology environment.
  • Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Specific License or Certification Required:

  • Must possess and maintain a valid Georgia driver's license.


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