Banquet Team Member

6 days ago


Charlotte, North Carolina, United States StepStone Hospitality Full time

Job Summary

We are seeking a highly motivated and detail-oriented Banquet Houseperson to join our team at StepStone Hospitality. As a Banquet Houseperson, you will play a critical role in ensuring the success of our banquets and events by providing exceptional service to our guests.

Key Responsibilities

  • Event Execution: Ensure that all banquet events are executed flawlessly, from setup to breakdown, and that all details are followed from the banquet event order (BEO).
  • Guest Service: Provide guests with the finest quality of service at all times, in a warm and enthusiastic manner, and ensure that their needs are met promptly and efficiently.
  • Room Maintenance: Ensure that the banquet area is maintained in a clean, organized, and safe condition at all times.
  • Equipment Management: Ensure that all equipment is stored in the designated area and that maintenance requests are submitted to the engineering department for broken or damaged equipment.
  • Team Collaboration: Assist staff with room set ups, food service, and clean up when necessary, and work collaboratively with other team members to ensure the success of events.
  • Compliance: Comply with health and safety regulations and act in line with company policies and licensing laws.
  • Reporting: Report on any shortages, damages, or security issues to management.
  • Guest Communication: Handle reasonable guest complaints/requests and inform others when required.

Requirements

  • Independence and Motivation: Ability to work independently and remain motivated in a fast-paced environment.
  • Customer Service: Helpful with customer service and able to provide exceptional service to guests.
  • Professionalism: Professionalism along with speed and attention to detail.
  • Experience: Proven working experience in a relevant field.

What We Offer

  • FREE Lunch
  • FREE Parking

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