Banquet Server

2 months ago

Charlotte, North Carolina, United States Sage Hospitality Group Full time

Why us?

UNC Charlotte Marriott is excited to be adding to our team If you want to be part of the #1 team in the University area, come join us as we grow together on this wonderful hospitality journey.

#workwhereYOUBELONG.

We are a warm and welcoming here at the UNC Charlotte Marriott, a 226-room hotel featuring 24,000 sq ft of meeting space conveniently located north of the downtown Charlotte area. We are excited to be the newest gathering place featured in the university area with our Golden Owl Tavern. We are easily located north of the city on the campus of University of North Carolina at Charlotte. A compact and cozy place to chill and enjoy managed by Sage Hospitality.

Our team represents the best and brightest in the industry, we are an award-winning team, most recently our property, was awarded the Hotel of the Year from the NFL NFC for outstanding hotel service and ranked in the top ten of Marriott Branded hotels in several categories. Join forces with the top hospitality team and help navigate our guests through their journey. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time.

As a member of the team, you will have the opportunity for personal growth, and to impact the growth and development of your team, while we continue to focus and engage with our community to enrich lives one experience at a time.

The vision for Sage Hospitality is to be recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary" Join us today

Make your mark at the quintessential spot in the University City, a true landmark location.

A Rewarding Experience:

  • Eligible to participate in the Company's 401(k) program with employer matching.
  • Employee Assistance Program
  • Tuition Reimbursement
  • Great discounts on Hotels, Restaurants, and much more

Job Overview

Under general supervision, provides prompt and courteous food service to customers. Set-up, service and break down assigned functions in a safe, accident-free manner.

Responsibilities

  • Read BEO and know how to complete a set-up.
  • Set tables in assigned area correctly and uniformly.
  • Keep station neat and clean while servicing guest per established policies and procedures.
  • Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment.
  • Assist Lead Banquet Server in setting up/breaking down buffet or other special food service tables and equipment.
  • Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
  • Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders.
  • Complete assigned sidework.
  • Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards at all times.
  • Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
  • Travel requirements - local travel for outside catering functions only.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Knowledge/Skills

  • Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting trays, dish racks, glass racks, etc lbs. Pushing carts, Queen Marys, hotbox, portable bar lbs.
  • Carrying trays, dish racks, glass racks, etc using both hands at lbs.
  • Must be able to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
  • Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
  • Mobility: Maneuver in narrow areas and between seated guests.
  • Continuous standing required to service guest functions; 100% of the time scheduled.
  • Climbing approximately 12 steps 20% of 8 hours.
  • No driving required.
  • Must have moderate comprehension and literacy to read use records and all special requests.
  • Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
  • Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

ID:

Position Type: Regular Part-Time

Property : UNC Charlotte Marriott

Outlet: Hotel

Category: Banquets

Address: 9041 Robert D. Snyder Rd

City: Charlotte

State: North Carolina

EOE Protected Veterans/Disability


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