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Customer Service Representative
2 months ago
At Indiana Farm Bureau, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.
Responsibilities:
- Provide product and service information to customers
- Offer sales and marketing support to agents and assist with office operations
- Determine the best method to resolve problems and ensure customer satisfaction
- Coordinate problem resolution with appropriate departments
- Build strong customer relationships and deliver solutions
- Work with guidance to organize, prioritize, and oversee activities to efficiently meet business objectives
Requirements for Success:
- High School diploma or GED equivalent
- Ability to obtain Property and Casualty insurance license within first 2 years
- Insurance and/or claims background helpful
- Ability to develop strong communication skills
- Requires an understanding of numerical concepts to perform mathematical transactions
- Strong attention to detail and accuracy
Benefits:
- An organization that values work/life balance
- Paid Vacation/Sick Leave
- 401K w/ Match
- Full Time with a Monday - Friday schedule
- Potential for yearly bonus with possible payout up to 20% of salary
- Contests and Incentives
- Benefits eligibility within 30 days of employment
- Negotiable pay based on level of experience