Medical Office Support Specialist

2 weeks ago


Newport News, Virginia, United States Hanger Full time

About Us:

At Hanger, Inc., we are dedicated to Empowering Human Potential. As the leading provider of orthotic and prosthetic (O&P) services and products, we deliver advanced O&P solutions and exceptional customer service. Our Patient Care segment operates the largest network of O&P clinics across the nation, while our Products & Services segment distributes both branded and private label O&P devices and components. With a legacy of 160 years in clinical excellence and innovation, our mission is to enhance patient care and outcomes through superior services and value. Every day, our team impacts countless lives, helping individuals achieve greater mobility and independence.

Position Overview:
In this role, you will play a crucial part in providing administrative assistance to patients, colleagues, and referral sources by managing front office operations. The ideal candidate will possess a strong administrative background, exceptional computer skills, and a commitment to customer service. Key responsibilities include:

  • Scheduling patient appointments
  • Creating and maintaining patient records
  • Scanning and organizing patient documents to ensure accuracy
  • Handling incoming phone calls
  • Securing insurance authorizations
  • Offering financial guidance to patients and processing payments
  • Conducting daily document research using electronic health record systems

Qualifications:
Minimum Requirements:

  • High school diploma or GED
  • Less than 1 year of experience in customer service or administration
  • Valid driver's license and a driving record that meets company standards

Preferred Qualifications:

  • 1-2 years of experience with electronic health record systems (preferably NextGen and/or OnBase)
  • Familiarity with HIPAA regulations and medical insurance terminology
  • Associate's degree
  • Typing speed of at least 40 correct words per minute
  • 2 years of experience with MS Office applications and office equipment
  • Basic accounting skills

Physical Requirements:

  • Ability to sit, walk, and stand regularly; occasional bending or twisting; and lift up to 25 pounds
  • Specific vision abilities required include close vision and the ability to adjust focus

Success Factors:

  • Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment
  • Team-oriented with a focus on building trust with patients and colleagues
  • Excellent interpersonal and communication skills, both verbal and written
  • Commitment to providing high-quality customer service
  • Integrity and respect in all professional interactions
  • Ability to work effectively with diverse populations

Our Commitment to You:
We offer competitive compensation, generous paid time off, comprehensive medical benefits, a 401k retirement plan, and flexible work schedules. Hanger, Inc. is an equal opportunity employer, committed to creating a diverse and inclusive workplace.



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