Customer Service Representative

2 days ago


Coppell, Texas, United States Vivid Seats Full time

Vivid Seats is a leading online ticket marketplace committed to connecting fans to live events. We're seeking a highly motivated Seller Operations Associate (Customer Service Representative) to join our team in Coppell, TX.

This role involves managing transactions and relationships with valued sellers and customers. You'll be taking calls and responding to emails on event and order-related questions, ensuring we provide elite service to both parties.

The ideal candidate will have outstanding communication skills, attention to detail, and a strong customer service mindset. You should be interested in the live event space and eager to learn. A salary of $37,000 with overtime eligibility, biannual bonuses, and annual equity grant awaits you.

In this role, you'll progress through various stages, starting with new hire orientation and gaining knowledge about Vivid Seats operations and the live event industry. You'll then investigate instances affecting customer experience, handle day-to-day interactions with sellers, and navigate order queues for real-time assistance.

We offer a hybrid work schedule with 3 days in the office and 2 days at home. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, apply today



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