Customer Service Specialist

6 days ago


Coppell, Texas, United States Triumph Financial Full time

Triumph Financial: A Leader in Customer Excellence

We are seeking a highly skilled Customer Service Specialist to join our team at Triumph Financial, a leading provider of innovative financial solutions. As a key member of our client experience team, you will be responsible for delivering exceptional customer service via phone, email, and chat.

About the Role:

  • Provide primary support for company inbound queues, ensuring timely and friendly responses to clients' inquiries.
  • Engage with clients to resolve issues, promote education, and drive retention through proactive communication.
  • Analyze client accounts, invoices, and payments to identify areas for improvement and provide personalized solutions.
  • Collaborate with internal teams to streamline processes and enhance overall client experience.

Requirements:

  • 1-2 years of high-volume customer service experience or equivalent higher education degree.
  • Knowledge of freight, transportation, and/or logistics industry preferred.
  • Bilingual (Spanish) a plus.
  • Excellent verbal and written communication skills, with ability to analyze issues independently.

What We Offer:

  • A competitive estimated salary of $45,000 - $55,000 per year, based on location and experience.
  • A comprehensive benefits package, including medical, dental, vision, paid time off, and 401k.
  • A dynamic work environment with opportunities for growth and professional development.


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