Client Experience Representative
3 days ago
Triumph Financial: Delivering Exceptional Client Experiences
We are seeking a skilled Client Experience Representative to join our team at Triumph Financial, a leading provider of innovative financial solutions. As a key member of our client experience team, you will be responsible for delivering exceptional client experiences via phone, email, and chat.
About the Role:
- Deliver fast, friendly, and frictionless interactions with clients, utilizing active listening and problem-solving skills.
- Analyze client accounts, pending invoices, and payments to identify areas for improvement and provide personalized solutions.
- Collaborate with internal teams to streamline processes and enhance overall client experience.
- Train and support clients on how to use company web portals, processes, and other related systems.
Requirements:
- 1-2 years of high-volume customer service experience or equivalent higher education degree.
- Knowledge of freight, transportation, and/or logistics industry preferred.
- Bilingual (Spanish) a plus.
- Excellent verbal and written communication skills, with ability to analyze issues independently.
What We Offer:
- A competitive estimated salary of $50,000 - $60,000 per year, based on location and experience.
- A comprehensive benefits package, including medical, dental, vision, paid time off, and 401k.
- A dynamic work environment with opportunities for growth and professional development.
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