Client Experience Representative

3 days ago


Coppell, Texas, United States Triumph Financial Full time

Triumph Financial: Delivering Exceptional Client Experiences

We are seeking a skilled Client Experience Representative to join our team at Triumph Financial, a leading provider of innovative financial solutions. As a key member of our client experience team, you will be responsible for delivering exceptional client experiences via phone, email, and chat.

About the Role:

  • Deliver fast, friendly, and frictionless interactions with clients, utilizing active listening and problem-solving skills.
  • Analyze client accounts, pending invoices, and payments to identify areas for improvement and provide personalized solutions.
  • Collaborate with internal teams to streamline processes and enhance overall client experience.
  • Train and support clients on how to use company web portals, processes, and other related systems.

Requirements:

  • 1-2 years of high-volume customer service experience or equivalent higher education degree.
  • Knowledge of freight, transportation, and/or logistics industry preferred.
  • Bilingual (Spanish) a plus.
  • Excellent verbal and written communication skills, with ability to analyze issues independently.

What We Offer:

  • A competitive estimated salary of $50,000 - $60,000 per year, based on location and experience.
  • A comprehensive benefits package, including medical, dental, vision, paid time off, and 401k.
  • A dynamic work environment with opportunities for growth and professional development.


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