Market Service Leader

4 days ago

Nashville, Tennessee, United States Old National Bank Full time
Market Service Leader Job Description

Old National Bank is seeking a highly skilled Market Service Leader to join our team. As a key member of our Community Banking team, you will be responsible for providing operational and service guidance to market banking centers to ensure all client service standards are met or exceeded.

Key Responsibilities:

  • Provide operational and service guidance to market banking centers to ensure all client service standards are met or exceeded.
  • Ensure appropriate oversight of banking center operations, including compliance with bank policies and procedures, audit standards, legal and regulatory requirements, and security practices and procedures.
  • Conduct regular meetings with banking center staff to build technical knowledge, proactively review new policies/procedures, and identify areas for improvement.
  • Responsible for reviewing daily/weekly/monthly operational reports and taking appropriate actions to oversee clearing of missing or exception items, such as cash over/short items, missing CIP information or signature cards, and safe deposit audits.
  • Supervise and schedule market float positions to ensure appropriate staffing is available in banking centers needing support due to vacations, leaves of absence, or staffing shortages.
  • Ensure market float staff have appropriate training to complete responsibilities and understand expectations as they move among banking centers.
  • Partner with Banking Center Managers, Community Banking Operations, Risk, and Audit partners to identify best practices, opportunities for improved efficiency, operational risks, training needs, and client service opportunities.
  • Implement and support various change management activities, helping team members understand what needs to be done differently, identifies potential impacts/risks, and develops actionable plans.

Qualifications and Education Requirements:

  • Associate degree in business-related field or equivalent combination of education and relevant work experience.
  • 3+ years of experience in retail sales, banking, and/or customer service.
  • Prior supervisory experience preferred and/or demonstrated leadership experience.
  • NMLS registered or ability to obtain NMLS registration.

Old National Bank is an equal opportunity employer committed to fostering an inclusive workplace and hiring a workforce comprised of diverse backgrounds, cultures, and thinking styles. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition to fill a specific position.

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