Customer Care Manager II

1 week ago

Carmel, Indiana, United States PulteGroup Full time
Job Summary

We are seeking a highly skilled Customer Care Manager II to join our team at PulteGroup. As a key member of our customer service team, you will be responsible for responding to service requests in the field and managing those requests according to standard processes.

Key Responsibilities
  • Conduct in-person homeowner assessments to determine if corrective work orders are needed, and lead root-cause analysis to identify and resolve issues.
  • Manage trades to completion of service requests to customers' satisfaction, and perform minor service-related tasks as requested.
  • Establish and maintain positive customer relationships, and ensure quality inspections of homes prior to delivery to customers.
  • Determine trade accountability for back charges and POs, and authorize payment for work performed up to approval limits.
  • Follow applicable legal protocol and process necessary workflow, and ensure customer satisfaction metrics related to customers serviced.
Requirements
  • Minimum of 1-3 years customer service and warranty experience or equivalent.
  • Strong customer orientation and ability to adapt/respond to different personality types.
  • Strong emphasis on quality of service and follow-up, with basic construction skills and knowledge.
  • Excellent communication and listening skills, analytical ability necessary to perform root cause analysis, and ability to manage warranty/customer service processes.
  • Basic computer skills, conflict resolution skills, and cost management.
What We Offer

PulteGroup is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify.

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

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