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Scheduling Coordinator

2 months ago

Lincoln, Nebraska, United States Paradigm Oral Health Full time
About the Role

We are seeking a highly skilled and compassionate Scheduling Coordinator to join our team at Paradigm Oral Health. As a key member of our patient experience team, you will play a vital role in delivering exceptional care and service to our patients and referring doctors.

Key Responsibilities
  • Phone and Communication: Provide remarkable customer service to patients, referring offices, and team members via phone and electronic communication.
  • Scheduling and Coordination: Schedule appointments to optimize patient satisfaction, provider time, and effective use of exam and treatment rooms.
  • Patient Communication: Make outbound calls to patients being referred for procedures and manage patient calls regarding post-operative and billing questions.
  • Relationship Building: Maintain professional relationships with referring offices and ensure confidentiality of all information in accordance with HIPAA.
  • Administrative Tasks: Perform other related duties as assigned, including maintaining accurate patient records and performing administrative tasks as needed.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of customer service experience required.
  • Skills: Understanding of dental terminology, friendly and professional personality, basic office skills, good organizational skills, and attention to detail.