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Service Coordinator

1 month ago

Lincoln, Nebraska, United States Daikin Full time
Job Opportunity:

Are you looking for a challenging role in a dynamic and innovative company? Daikin Applied is seeking a highly skilled Service Coordinator to join our team.

This is a unique opportunity to work with a world-leading HVAC company, where you will be responsible for providing exceptional customer service, coordinating service fulfillment, and performing administrative tasks that support the efficient operation of our service office.

Key Responsibilities:

• Work closely with Technician Supervisor and Operations team to schedule and dispatch technicians for jobs, ensuring timely completion and customer satisfaction.
• Handle customer inquiries and route technical questions to the appropriate resource, providing timely and accurate responses.
• Track time and attendance for technicians, ensuring accurate billing and payment processing.
• Coordinate job startups, maintain communication with customers, and follow up on jobs in progress or completed.
• Perform local office AP/AR functions, including invoicing and billing customers.
• Ensure timely close-out of all work orders and associated paperwork, including POs and other documents.
• Coordinate warranty administration and order parts, tracking shipments and maintaining inventory.
• Enter information into our Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
• Maintain OSHA logs and answer telephones, greeting customers and maintaining professional and courteous customer contact.
• Organize and coordinate inventory processes, ensuring accurate and efficient operations.
• Assist new hires with completion of new hire paperwork, complete employer required sections of forms, and send to Human Resources on the new employee's first day of employment.
• Gather local prevailing wage rate and send hours worked by technicians on applicable jobs to Human Resources.
• Provide initial notification of Workers Compensation claims to insurance carrier and maintain filing office equipment for the office.

Requirements:

• 2-year degree or related experience
• 5-7 years of related experience in Mechanical, Electrical, or Plumbing service field
• Working knowledge of Microsoft Office Suite
• Strong written and verbal communication skills
• Strong organization, problem-solving, and customer service skills
• Nice to have: Bachelor's degree may be considered in lieu of work experience, experience with Astea or any other service tracking software