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Logistics Operations Manager

2 months ago

Chantilly, Virginia, United States ManTech Full time

Secure Our Nation, Ignite Your Future

At ManTech International Corporation, we're seeking a highly motivated and experienced Logistics Operations Manager to join our team. As a key member of our organization, you'll play a critical role in supporting our customer's IT requirements in the Intelligence Community.

This is an exciting opportunity to work on a transformational program that requires high operational availability and service excellence. You'll have the chance to shape the success of our program, gain valuable experience, and advance your career.

We're looking for a Logistics Operations Manager who can lead program property control and inventory management services, manage personnel and tasks, and provide solutions to customers. You'll also be responsible for leading, training, and mentoring a team of asset managers, monitoring customer satisfaction, and collaborating with Service Delivery teams to ensure successful project delivery.

Key Responsibilities:

  • Lead program property control and inventory management services
  • Manage personnel, tasks, and interaction with all levels of customers
  • Provide solutions and work with customers to resolve problems
  • Lead, train, and mentor a team of asset managers
  • Monitor customer satisfaction and interact with customers and staff
  • Collaborate with Service Delivery teams to ensure successful project delivery
  • Measure, report, and meet key performance indicators
  • Create and brief presentations, reports, and metrics for customers and Program leadership
  • Attend customer meetings and provide detailed minutes as required
  • Exercise creative thinking and ideation to advance business performance
  • Develop, maintain, and update SOPs, WI, processes, and procedures
  • Support CSI by making recommendations, developing, and supporting initiatives to reduce project costs and enhance customer experience
  • Deliver innovative, flexible, integrated solutions to meet customer and changing business needs
  • Lead others to solve complex problems using analytical thinking, tools, and judgment

Requirements:

  • Advanced knowledge of customer and asset management regulations, policies, and unique authorities
  • Demonstrated experience with customer asset management tools
  • Experience leading and supervising a staff of various levels
  • 5+ years direct knowledge of the customer's operational environment
  • Demonstrated experience presenting briefings to senior customer management and customer stakeholders
  • Excellent oral and written communication skills
  • Proven ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors
  • BA/BS and two (2+) years of experience, or a combination of education and work experience equivalent to 6+ years

Preferred Qualifications:

  • ITIL v4 Foundation, or higher, certification
  • Experience with ServiceNow ITSM, ITAM

Security Clearance Requirements:

  • Active and current TS/SCI with polygraph

Physical Requirements:

  • Must be able to remain in a stationary position 50%
  • Must be able to move/traverse within and between buildings and offices
  • Must be able to position self to maintain computers, including under the desks and in the server closet
  • Constantly operates a computer and other office productivity machinery
  • Must be able to move Audio/Visual or Computer equipment weighing up to 50 pounds
  • The person in this position frequently communicates with co-workers, management, and customers