Senior Technical Program Manager

2 days ago

O Fallon, United States Mastercard Full time
About the Role

We are seeking a highly skilled Senior Technical Program Manager to join our team at Mastercard. As a Senior Technical Program Manager, you will be responsible for planning and managing a group of related technology projects, initiatives, and activities in a coordinated way from inception through successful delivery.

You will work closely with cross-functional teams, including engineering, product, and operations, to ensure that projects are delivered on time, within budget, and to the required quality standards.

The ideal candidate will have a deep understanding of the business and technical requirements for the solutions being built and will be able to align dependent organizations and stakeholders to remove or mitigate blocking issues.

Key Responsibilities
  • Conceptualize, rationalize, and drive execution of features to deliver engineering work across the portfolio in our scrum execution model
  • Contribute to the strategies, design choices, and infrastructure necessary to build comprehensive and achievable execution plans to deliver high-profile new features and capabilities for our customers
  • Manage and execute against delivery plans and commitments
  • Looked to as the first point of contact for your team or area and the source of truth for status, providing the correct information and associated data about the state of the project to the right audience at the right time
  • Operate in an Agile/Scrum environment, working across delivery squads, release roadmaps, associated OKRs, and collaboration with members of the product team
  • Organize and accelerate a group of related technology projects or activities across multiple teams, aligning dependent organizations
  • Recognize complexity and create predictable delivery paths for large and/or complex efforts. Measurably improve, streamline, and/or eliminate excess processes
  • Work with multiple scrum/delivery teams to build/improve ways of working and identify and mitigate risks or issues that may impact the plan
  • Conduct meaningful retrospectives; process and recommend actions for the team to take, along with communicating pain points outside the team's control to leadership
  • Clearly articulate scope, timelines, dependencies, owners, and actions. Report progress to teams and senior leadership in regular cadence
Requirements
  • Plan and manage a group of related technology projects, initiatives, and activities in a coordinated way from inception through successful delivery
  • Deep understanding of the design approaches and technologies
  • Deep understanding of the business and technical requirements for the solutions being built
  • Help business and the engineering teams make trade-off decisions by considering all of the data including business objectives, technical platform strategy
  • Identify, assess, track, and mitigate issues and risks at multiple levels
  • Demonstrated ability to operate with independence and autonomy
  • Prior experience defining and building technical products as a platform at scale with a deep understanding of those platforms' capabilities and underlying technologies
  • Coordination and organization skills and the ability to work with multiple stakeholders and vendors across locations to ensure success of the project
  • Technical capability to effectively solve software engineering challenges, communicate with engineers, scope technical programs, and identify technical risks
  • Proven track record of data-driven decision-making and applying continuous improvement methodologies across teams
  • Expertise in Payments, IaaS, PaaS, huge plus if you have expertise in CI/CD, SQL databases, microservices APIs, and distributed systems operations in a DevOps model are a plus
  • Experience operating in an agile delivery model, including but not limited to sprints, releases, managing dependencies, roadmaps, and backlog prioritization
About Mastercard

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Benefits

Mastercard benefits for full-time (and certain part-time) employees generally include:

  • Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • Flexible spending account and health savings account
  • Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave)
  • 10 annual paid sick days
  • 10 or more annual paid vacation days based on level
  • 5 personal days
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • Deferred compensation for eligible roles
  • Fitness reimbursement or on-site fitness facilities
  • Eligibility for tuition reimbursement
  • Gender-inclusive benefits

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