Senior Technical Program Manager

5 days ago

O Fallon, United States Mastercard Full time
About the Role

We are seeking a highly skilled Senior Technical Program Manager to join our team at Mastercard. As a key member of our organization, you will be responsible for planning and managing a group of related technology projects, initiatives, and activities in a coordinated way from inception through successful delivery.

Key Responsibilities
  • Plan and manage a group of related technology projects, initiatives, and activities in a coordinated way from inception through successful delivery.
  • Deep understanding of the business and technical requirements for the solutions being built and understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system.
  • Align dependent organizations and other stakeholders as required to remove/mitigate all blocking issues.
  • Management and execution against delivery plans and commitments.
  • Looked to as first point of contact for your team or area and the source of truth for status, providing the correct information and associated data about the state of the project to the right audience at the right time.
  • Operates in an Agile/Scrum environment, working across delivery squads, release roadmaps, associated OKRs, and collaboration with members of the product team.
  • Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations.
  • Recognizes complexity and creates predictable delivery paths for large and/or complex efforts.
  • Measurably improves, streamlines, and/or eliminates excess processes.
  • Works with multiple scrum/delivery teams to build/improve ways of working and identify and mitigate risks or issues that may impact the plan.
  • Conducts meaningful retrospectives; processes and recommends actions for the team to take, along with communicating pain points outside the team's control to leadership.
  • Clearly articulate scope, timelines, dependencies, owners, and actions. Report progress to teams and senior leadership in regular cadence.
Requirements
  • Plan and manage a group of related technology projects, initiatives, and activities in a coordinated way from inception through successful delivery.
  • Deep understanding of the design approaches and technologies.
  • Deep understanding of the business and technical requirements for the solutions being built.
  • Help business and the engineering teams make trade-off decisions by considering all of the data including business objectives, technical platform strategy.
  • Identify, assess, track, and mitigate issues and risks at multiple levels.
  • Demonstrated ability to operate with independence and autonomy.
  • Prior experience defining and building technical products as a platform at scale with a deep understanding of those platforms' capabilities and underlying technologies.
  • Coordination and organization skills and the ability to work with multiple stakeholders and vendors across locations to ensure success of the project.
  • Technical capability to effectively solve software engineering challenges, communicate with engineers, scope technical programs, and identify technical risks.
  • Proven track record of data-driven decision-making and applying continuous improvement methodologies across teams.
  • Expertise in Payments, IaaS, PaaS, huge plus if you have expertise in CI/CD, SQL databases, microservices APIs, and distributed systems operations in a DevOps model are a plus.
  • Experience operating in an agile delivery model, including but not limited to sprints, releases, managing dependencies, roadmaps, and backlog prioritization.
About Mastercard

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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