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Guest Services Representative

2 months ago

Portland, Oregon, United States MKM Hotels Full time

We are seeking a dedicated and personable individual to take on the role of Front Desk Agent at MKM Hotels.

Position Overview

As a Front Desk Agent, you will be responsible for welcoming and registering guests, ensuring a memorable experience throughout their stay, and managing guest accounts during check-out. Your duties will also include assisting with bookings, serving as a hotel operator, and providing concierge services. Your primary objective is to deliver outstanding service to guests from arrival to departure, optimize room revenue, and maintain high occupancy levels.Benefits

We offer a range of benefits for our employees:

Full-Time positions (30+ hours/week):
  • Paid Time Off (PTO) in accordance with state regulations.
  • Paid Vacation after one year of employment.
  • Eligibility for Medical, Dental, and Vision insurance.
  • Employee benefits at MKM Hotels.
  • On-site training opportunities.
Part-Time positions:
  • Paid Time Off (PTO) as per state regulations.
  • Discounts on hotel stays.
  • Access to on-site training resources.
Additional Information

This job description outlines the essential functions of the role, and further details will be provided by your supervisor as necessary. You may also be assigned additional responsibilities as required. Our organization is committed to accommodating employees with disabilities, as mandated by law. We reserve the right to adjust job descriptions and working hours as necessary.Qualifications & Skills

Key responsibilities and qualifications include:
  • Emphasizing customer service while maintaining a professional demeanor.
  • Complying with company standards and regulations for safe hotel operations.
  • Greeting guests warmly and providing essential information with a positive outlook.
  • Efficiently handling reservations, inquiries, and check-ins with courtesy.
  • Staying informed about hotel services, promotions, and local attractions.
  • Effectively operating the Front Desk computer system and communicating clearly with team members.
  • Assisting guests and colleagues with deliveries and other requests as needed.
  • Performing various tasks, including supporting different areas of the hotel and ensuring cleanliness.
  • Familiarizing yourself with emergency procedures and hospitality terminology.

Compensation Details