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Customer Service Manager

2 months ago

Fayetteville, North Carolina, United States Public Storage Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Manager - Self Storage to join our team at Public Storage. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth day-to-day operations of our self-storage facilities.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our clients, responding to their needs and resolving any issues in a timely and professional manner.
  • Storage Unit Inspections: Conduct daily inspections of storage units to ensure they are clean, secure, and ready for rental.
  • Cash Handling: Manage cash drawers and make bank deposits as part of our daily business operations.
  • Customer Communication: Keep customers informed about their accounts and make reminder and collection calls when necessary.
  • Team Collaboration: Work closely with our property management team to ensure seamless operations and achieve our business goals.
Requirements
  • Customer Service Experience: Proven experience in a customer-facing role, preferably in a sales or service environment.
  • Transportation: Valid driver's license and reliable vehicle for travel between work locations and other business-related tasks.
  • Physical Demands: Ability to lift up to 35 pounds, walk in/outdoors, and perform cleaning and maintenance tasks.
What We Offer
  • Competitive Compensation: Earn a competitive hourly rate and opportunities for performance-based bonuses.
  • Benefits Package: Eligible for full-time benefits, including medical, dental, vision, 401(k) with match, paid time off, and more.
  • Professional Growth: Opportunities for career advancement and professional development in a dynamic and growing industry.