Client Support Specialist

2 weeks ago


New York, New York, United States Sayvero Full time

Customer Support Specialist

As a vital part of our Customer Success team, you will play a key role in onboarding, educating, and assisting our clients globally. Your journey begins the moment a client expresses interest in our services, and you will guide them every step of the way to maximize their experience with our platform.

This position is ideal for individuals who are genuinely passionate about customer support and envision a long-term career in this field. It is a role for those who wish to contribute to our company's growth through their personal interactions.

Key Responsibilities:

  • Effective Communication: Engage with clients through live chat and occasional phone calls, ensuring clarity and understanding.
  • Ownership of Client Issues: Manage customer inquiries from initial contact through to resolution.
  • Knowledge Mastery: Develop a comprehensive understanding of our platform's functionalities and capabilities.
  • Enhancing Customer Experience: Collaborate with the support team to ensure clients have a seamless and enjoyable experience with our product.
  • Collaboration with Product Teams: Work closely with product teams to identify issues and provide valuable feedback based on customer insights.

Who You Are:

  • Enthusiastic about engaging with clients daily.
  • Possess a service-oriented mindset.
  • Have a genuine interest in technology.
  • Exhibit strong problem-solving skills and a proactive attitude.
  • Capable of adapting quickly while maintaining focus on overarching goals.
  • Adept at simplifying complex concepts into clear, concise language.
  • Driven to enhance your skills and knowledge continuously.
  • Strong organizational abilities.
  • Committed to building meaningful relationships with clients.

Preferred Qualifications:

  • Experience with chat support tools.
  • Familiarity with customer relationship management software.
  • Understanding of the real estate rental process.

Benefits:

  • Competitive salary and equity options.
  • Comprehensive medical, vision, and dental coverage.
  • Generous family leave policies.
  • Flexible vacation policy.
  • Remote work opportunities.

We are excited about our growth and are looking for dedicated individuals who share our commitment to delivering exceptional customer experiences. If you thrive in a collaborative environment and are eager to support diverse perspectives, we encourage you to explore this opportunity with us.



  • New York, New York, United States Phaxis - Support Services Full time

    Job OverviewWe are looking for a committed Client Support Specialist to join our team at Phaxis - Support Services. This role is essential in providing assistance and direction to individuals requiring support, ensuring they access the necessary services and resources to enhance their well-being.Key Responsibilities:- Perform evaluations to identify clients'...


  • New York, New York, United States Vaco Los Angeles Full time

    Client Support Specialist at Vaco Los Angeles Location: Not Specified Experience: Not Specified Job Overview: We are seeking a dedicated Client Support Specialist to assist in addressing customer inquiries and resolving issues. The ideal candidate will possess a minimum of 2 years of experience in customer support roles. Key Responsibilities: Maintain a...


  • New York, New York, United States mondaystaging Full time

    Client Support SpecialistCustomer Success Full-timeWe are seeking a Client Support Specialist to join our growing team at mondaystaging. Our commitment to creating an exceptional product and delivering outstanding service to our clients is paramount. Our customers appreciate our unique offerings, making it a rewarding experience to assist them in a...


  • New York, New York, United States Brighter Tomorrows, Inc. Full time

    Company OverviewBrighter Tomorrows, Inc. is a dedicated non-profit organization focused on assisting individuals affected by domestic violence.Position OverviewThe Client Support Specialist plays a crucial role in aiding individuals impacted by domestic violence who are currently in emergency shelter. This full-time position requires on-site presence and...


  • New York, New York, United States Moon Moments Ltd Full time

    Position: Client Support Specialist Compensation: Competitive weekly remuneration Location: On-site Moon Moments Ltd is seeking a friendly, organized, and professional Client Support Specialist to become an integral part of our vibrant team. In this essential role, you will be responsible for providing exceptional client assistance, addressing inquiries, and...


  • New York, New York, United States Select Express Full time

    CLIENT SUPPORT SPECIALISTLocation: Freeport NY, NYType: Employee (W2)CLIENT SUPPORT SPECIALISTSelect Express & Logistics is dedicated to providing comprehensive Home Delivery, Warehouse, and Logistics Solutions to businesses and consumers across the United States. As one of the rapidly expanding firms in our sector, we proudly serve a diverse clientele that...


  • New York, New York, United States Institute for Community Living Full time

    Position Overview:The Client Support Specialist will play a crucial role in coordinating holistic service planning and evaluation activities, ensuring the effective execution of service plans through direct client management. This position involves collaborating with clients to develop detailed service strategies, connecting them to various resources, and...


  • New York, New York, United States Domino's Franchise Full time

    Position OverviewCompany OverviewCustomer Engagement Our Client Support Specialists play a vital role in delivering outstanding customer engagement, demonstrating enthusiasm, and assisting clients throughout their ordering experience.Gaining Experience In addition to aiding customers, our Client Support Specialists acquire valuable experience by supporting...


  • New York, New York, United States Array Full time

    Become a Part of Array's Client Services Team as a Client Support SpecialistArray operates as a financial innovation platform, collaborating with digital brands, financial institutions, and fintech companies to expedite the launch of consumer products. We provide tools for credit and identity monitoring, privacy safeguards, and a marketplace for financial...


  • New York, New York, United States Urban Resource Institute Full time

    POSITION SUMMARY The Client Support Specialist plays a crucial role in delivering essential services to residents. Responsibilities encompass one-on-one counseling, group sessions, advocacy, referrals, and follow-up support, as well as assistance with home management and financial planning. Candidates must exhibit an understanding of the complexities...


  • New York, New York, United States Ultimate Staffing Services Full time

    Job OverviewUltimate Staffing Services is seeking a motivated Client Support Specialist to assist one of our esteemed clients. The ideal candidate will possess strong data entry abilities and exceptional communication skills, with a background in processing orders and return merchandise authorizations (RMAs). This position offers a temporary-to-permanent...


  • New York, New York, United States WEST SIDE FED SR Full time

    Position OverviewThe Client Support Specialist will deliver a wide array of case management services, encompassing both individual and group support. The primary objective of these services is to guarantee that each member has access to essential resources and services that foster their ability to thrive within the community, ensuring their well-being,...


  • New York, New York, United States Urban Resource Institute Full time

    POSITION SUMMARY The Client Support Specialist plays a crucial role in delivering essential services to residents. Responsibilities encompass individual and group counseling, advocacy, referrals, and follow-up, as well as home management and financial guidance. The individual must exhibit a strong understanding of issues related to homelessness. Furthermore,...


  • New York, New York, United States CitiMed Full time

    Job OverviewPosition Summary:The Client Support Specialist will engage with the organization's clientele by addressing inquiries and resolving issues.Key Responsibilities:Communicates with clients through various channels including phone, email, online chat, or in-person to provide assistance and information regarding products or services.Processes and...


  • New York, New York, United States Voa-Gny Full time

    Client Support SpecialistVolunteers of America-Greater New York (VOA-GNY) is dedicated to eradicating poverty and homelessness in the metropolitan area. Our mission focuses on addressing the critical factors contributing to homelessness, including the lack of affordable housing, unmet health needs, and insufficient job opportunities that foster economic...


  • New York, New York, United States Urban Resource Institute Full time

    POSITION SUMMARY The Client Support Specialist plays a crucial role in delivering essential services to residents. Responsibilities encompass individual and group counseling, advocacy, referrals, and follow-up, as well as assistance with home management and financial guidance. The ideal candidate will exhibit a deep understanding of issues related to...


  • New York, New York, United States I-LEAD, Inc. Full time

    Position Overview:I-LEAD, Inc. is in search of a dedicated Client Support Specialist to enhance our customer service operations. This role is essential in ensuring that our clients receive exceptional support and assistance.Key Responsibilities:Provide comprehensive support to clients, addressing inquiries and resolving issues efficiently.Collaborate with...


  • New York, New York, United States Lantern Community Services Full time

    Position OverviewJob Title: Client Support SpecialistStatus: Full-time, Monday to Friday (hours may vary)Classification: Non-ExemptLocation: New York, NYAbout Lantern Community ServicesLantern Community Services is committed to fostering a robust and effective community that addresses the varied needs of its members. Our mission is to assist individuals...


  • New York, New York, United States WEST SIDE FED SR Full time

    The Client Support Specialist will deliver a broad spectrum of case management services, encompassing both individual and group support. The primary objective of these services is to guarantee that each member of the Center has access to essential resources and services that foster their ability to thrive within the community, enhance their well-being, and...


  • New York, New York, United States ProMed Staffing Resources Full time

    Position OverviewEmployment Type: Full TimeWork Schedule: Sunday - Thursday, 7AM - 3:30PMKey ResponsibilitiesAs a Client Support Specialist, you will manage all facets of your designated case load. This includes:Regularly meeting with clients to ensure their needs are met.Maintaining comprehensive and current clinical files and reports.Utilizing a...