Restaurant Operations Manager

24 hours ago

Port Charlotte, Florida, United States Chicken Salad Chick Full time
Restaurant General Manager

The Restaurant General Manager is a key leadership role at Chicken Salad Chick, responsible for delivering exceptional results through others. They provide an engaging environment for restaurant teams and guests, while focusing on operational excellence.

As a Restaurant General Manager, you will invest your time in developing future leaders, creating memorable experiences, reinforcing the Chicken Salad Chick Culture, managing administration, and maintaining the facility. You will consistently keep our brand promises, inspire your teams, and deliver great results.

Key Responsibilities:

  • Serve as a Brand Ambassador for Chicken Salad Chick
  • Understand and adhere to all policies, procedures, standards, specifications, guidelines, and training programs
  • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service
  • Achieve identified objectives for sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment
  • Develop, plan, and implement restaurant marketing, advertising, and promotional activities and campaigns, following the Brand Standards
  • Create, communicate, implement, and follow up on operations and financial action plans
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures
  • Make employment and termination decisions consistent with Restaurant Management guidelines
  • Oversee and ensure that employee performance appraisals are completed on a timely basis
  • Create and maintain schedules for team
  • Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest
  • Operationally fill in as needed to ensure guest service standards and efficient operations
  • Coach and motivate the Assistant Manager(s) and the team
  • Continually strive to develop staff in all areas of managerial and professional development
  • Prepare all required paperwork, forms, and reports in an organized and timely manner
  • Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs
  • Ensure that all products are received in the correct unit count and condition and deliveries are performed following the restaurant's receiving policies and procedures
  • Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences
  • Take actions to solve and celebrate guest feedback
  • Control food and equipment inventories conduct daily and weekly inventory counts, and keep inventory records
  • Identify problems, conduct high-level troubleshooting, and seek repair/maintenance support for restaurant equipment to ensure equipment is operational
  • Monitor and maintain compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations
  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures

Chicken Salad Chick provides a delicious menu with a variety of 12 Chicken Salads, homemade sides, delicious soups, and great sandwiches. This location is one of the originals to the franchise and we are looking for a hospitality professional to help us maintain a team of excellence and superb service.

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