Customer Experience Director

4 weeks ago


Pennsylvania, United States Dorman Products, Inc. Full time
Job Summary

The Customer Experience Manager is a critical member of our organization, responsible for representing the voice of the customer in the end-to-end supply chain process. This role requires a strong leader who can drive supply chain performance improvements from Dorman to our customers' customers.

In this position, you will lead a team of customer experience analysts to deliver value to both Dorman and our customers. You will act as the primary liaison between customers' replenishment organizations, Dorman's supply and demand planning, sales, product, and operations teams to drive improvements in performance as measured by customers.

Key responsibilities include leading the development and maturation of monthly collaborative forecasting, planning, and replenishment processes for key customers to deliver exceptional supply chain performance and value. You will also develop, manage, and monitor customer key performance indicators, recommend plans for improvement as needed, and drive performance improvements through the use of data and analytics.

This role requires a passion for improving business results through collaboration and the use of analytics. You should have knowledge of SAP, Excel, and Business Objects, and a bachelor's degree in supply chain management, business management, or a related discipline. A minimum of three years of experience in a customer-facing role with demonstrated experience driving results through analytics, cross-functional collaboration, problem-solving, and continuous improvement is required.

Key Qualifications
  • Passion for improving business results through collaboration and the use of analytics
  • Knowledge of SAP, Excel, and Business Objects
  • Bachelor's degree in supply chain management, business management, or a related discipline
  • Minimum three years of experience in a customer-facing role with demonstrated experience driving results through analytics, cross-functional collaboration, problem-solving, and continuous improvement

What We Offer
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply

Please submit your resume and a cover letter outlining your qualifications and experience to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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