Medical Office Scheduling Associate
2 weeks ago
Position Overview: The Scheduling Specialist plays a crucial role in managing patient appointments and ensuring smooth communication within the medical practice.
Key Responsibilities:
- Manage, modify, and cancel patient appointments as required.
- Provide accurate information to patient inquiries in a courteous and professional manner.
- Handle a high volume of calls using a multi-line telephone system, ensuring effective screening and transferring of calls.
- Document messages thoroughly and direct them to the appropriate personnel.
- Communicate effectively with patients, healthcare providers, and staff, ensuring timely and precise information exchange.
- Regularly check voicemails and return patient calls promptly, ideally within 24 hours.
- Maintain accurate documentation within patient records.
- Perform additional tasks as assigned by management.
Qualifications:
- High School Diploma or equivalent is required.
- Previous experience in customer service and handling multi-line phones is preferred.
- One year of experience in a medical office setting is advantageous.
Skills:
- Exceptional verbal and written communication abilities.
- Familiarity with medical terminology and electronic medical records.
- Capability to identify issues and seek appropriate solutions.
- Ability to maintain confidentiality and handle sensitive information.
- Strong reasoning skills and the ability to remain calm in emergency situations.
- Proficient in establishing and maintaining effective working relationships with patients, healthcare providers, and colleagues.
- Basic computer proficiency is necessary.
About Grandview Medical Center: Grandview Medical Center is a comprehensive healthcare facility that offers a wide range of medical and surgical services. With a dedicated team of over 600 physicians across various specialties, we are committed to providing high-quality care to our community.
Grandview Medical Center is an equal opportunity employer, ensuring fair treatment for all employees and applicants in accordance with applicable laws.
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