Box Office Sales Associate

2 weeks ago


Birmingham, Alabama, United States Birmingham Jefferson Co Full time
Job Overview

About Birmingham Jefferson Co

For over five decades, Birmingham Jefferson Co has been a leading venue for entertainment, hosting a wide variety of events across multiple facilities. Located in a vibrant entertainment district, our campus features a large arena, concert hall, extensive meeting spaces, and outdoor recreational areas.

Position Summary
The Ticket Seller is tasked with the direct sale of tickets for public events through a computerized system, ensuring exceptional customer service and administrative support as needed.

Key Responsibilities

  • Exhibit a friendly and professional demeanor during all guest interactions to enhance the customer experience.
  • Follow both verbal and written instructions accurately to facilitate ticket sales and administrative duties.
  • Engage with customers effectively, demonstrating strong communication skills.
  • Respond promptly to ticket inquiries and requests.
  • Commit to high-quality service by sharing guest service principles and encouraging team collaboration.
  • Assist patrons with seating arrangements and special requests, including accessibility and group inquiries.
  • Work collaboratively with team members to ensure smooth operations.
  • Utilize office equipment proficiently in a box office setting, managing ticket sales through the designated system.
  • Handle financial transactions accurately, including credit card processing and daily reconciliations.
  • Maintain an organized and clean ticket counter area, ensuring all supplies are stocked.
  • Perform additional duties as assigned.

Required Skills and Qualifications

  • Strong accountability and interpersonal skills.
  • Exceptional customer service and communication abilities.
  • Active listening and conflict resolution skills.
  • Experience in training and development.

Work Environment
This role is set in a dynamic and fast-paced environment, often requiring interaction with the public. The position is primarily indoors, within a controlled office setting.

Physical Requirements
The role necessitates extended periods of sitting or standing, along with moderate physical activity, including walking and lifting up to 30 pounds. Flexibility to reach overhead and perform various physical tasks is essential.

Position Type
This is a part-time role with variable hours to accommodate event schedules, including evenings, weekends, and holidays.

Education and Experience

  • At least one year of experience in cash handling and customer service.
  • High School Diploma or equivalent.

Additional Qualifications

  • Excellent interpersonal skills, fostering positive relationships with guests and colleagues.
  • Ability to make sound decisions independently while addressing customer needs.
  • Capability to work autonomously after receiving task instructions.
  • Proficient in basic computer skills and office equipment usage.
  • Knowledge of ticketing systems and office procedures.


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