Managed Services Account Specialist

3 weeks ago


Santa Clara, California, United States Palo Alto Networks Full time
Role and Responsibilities

As a Technical Account Manager at Palo Alto Networks, you will be responsible for driving the managed services adoption and ensuring customers are maximizing their return on investment. This involves working closely with mid-to-large enterprises to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services.

You will act as a trusted advisor to our customers, providing high touch/white glove customer outreach and ensuring efficient onboarding, adoption, satisfaction, and advocacy across a portfolio of customers. You will develop a trusted advisor relationship with customer stakeholders, executive sponsors, and partners to drive the managed services adoption and ensure they are leveraging the solution to achieve full business value.

The ideal candidate will have 3+ years of experience in customer success, consulting, post-sales technical account management, and similar roles in the cybersecurity field. They will be highly data-driven with a commitment to following process and have a proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.

Our compensation package includes a competitive salary between $128000 - $209000/YR, which may also include restricted stock units and a bonus.
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