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Field Service Associate

1 month ago

Phoenix, Arizona, United States BD Full time
Job Summary

We are seeking a highly skilled Field Service Associate to provide on-site support to our customers. As a key member of our team, you will be responsible for installing and servicing diagnostic instrumentation, as well as providing holiday and weekend support.

Key Responsibilities
  • Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO and GMP standards.
  • Provide follow-up service by calling customers who have recently been provided service, ensuring that service was complete and satisfactory to the customers' needs.
  • Properly maintain car stock inventory, test equipment, tools, and technical data.
  • Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
  • Display maturity and judgment in time management and expense control, maintaining expense levels within established guidelines for field service travel and site visits.
  • Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
  • Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy.
  • Interface optimally with other departments and managers to resolve customer problems and issues.

Requirements
  • High School Diploma, or 3-5 years technical training acquired through formal training, or hands-on experience in a manufacturing or similar technical role.
  • Experience with medical devices and equipment, PC/software/LIS/networking/database management knowledge is a plus.
  • Good communication and customer service skills, including technical writing and training.
  • Effective interpersonal skills, organization/prioritization, and administrative skills.
  • PC-based equipment and application software knowledge highly preferred.
  • Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.

Why Work with Us

A career at BD means being part of a team that values your opinions and contributions, and encourages you to bring your authentic self to work. We help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive, and find satisfaction in doing your part to make the world a better place.