Clinical Care Manager

2 weeks ago

Chicago Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a highly skilled Clinical Coordinator to join our team at Northwestern Memorial Healthcare. As a Clinical Coordinator, you will play a critical role in facilitating an interdisciplinary approach to patient care, patient flow, staffing, resource utilization, and problem-solving on a given shift.

Key Responsibilities
  • Facilitate unit operations on a shift basis according to policy, procedure, and regulatory requirements.
  • Coordinate unit-based staffing assignments on a shift basis to achieve high-quality and cost-effective care.
  • Direct patient care provided by staff nurses and support personnel for a specific shift.
  • Champion new initiatives and help in unit/departmental or hospital-wide committees/task forces.
  • Communicate directly with patients and significant others about nursing care.
  • Implement appropriate action plans to provide safe, quality, and efficient care.
  • Assure safety and security of patients, significant others, and staff.
  • Provide direct patient care.
Additional Functions
  • Clinical: Demonstrate clinical competence.
  • Perform ongoing assessment of assigned patients and their significant others' biopsychosocial and learning needs.
  • Implement appropriate actions to respond to needs of patients and their significant others.
  • Monitor and document the patient's response to therapeutic interventions and progress toward outcomes.
  • Demonstrate patient-first and cost-effective approach to patient care in terms of equipment, staff, supplies, and all other resources.
  • Assure that quality improvement activities are completed for the assigned shift.
  • Assess and intervene in critical situations involving patients, staff, and visitors and consult with manager or administrator for guidance as needed.
Professional Expectations
  • Exemplify a professional image in appearance, manner, and presentation.
  • Be an advocate for patients and their significant others, coworkers, the community, and the nursing profession.
  • Consistently demonstrate accountability.
  • Consistently demonstrate compassion to internal and external customers.
  • Be a dynamic representative of the nursing profession in internal and external forums.
  • Integrate theoretical knowledge base and clinical expertise in decision-making.
  • Assume responsibility for meeting regulatory and other mandatory requirements.
  • Assume responsibility for personal development plan and education/certification related to clinical specialty area.
Leadership Expectations
  • Act in accordance with organizational culture; understand how own work team affects others in the organization and know when to escalate an issue, problem, or decision.
  • Ensure that the environment is clean, attractive, safe, and free from hazards for patients, staff, and visitors in accordance with regulatory requirements.
  • Analyze patterns of daily activities and recommend operational/program changes as needed.
  • Anticipate staffing needs for subsequent shifts and make necessary arrangements for coverage.
  • Assume responsibility for efficient and effective use of time and effort of all staff.
  • Facilitate effective interdepartmental communication of incidents with appropriate personnel (manager, administrator, medical staff, etc.).
  • Promote philosophy and annual implementation plan objectives of Northwestern Medicine.
  • Provide a milieu conducive to communication and cooperation among patients, staff, and visitors.
  • Identify and communicate key issues and trends to managers and make recommendations for improvement on an ongoing basis.
  • Provide input to manager on budgetary issues, particularly staffing and cost-containment strategies.
  • Establish relationships across departments to optimize patient care.
Education and Research
  • Assess and communicate staff development needs to manager.
  • Orient staff to Clinical Coordinator and Charge role.
  • Serve as a resource for staff.
  • Contribute to unit orientation.
  • Assure that research activities are completed for an assigned shift.
  • Participate in nursing research activities.

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