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Operations Manager

2 months ago

Hanover, Pennsylvania, United States The Parking Spot Full time

Job Title: Assistant Manager

Job Summary:

We are seeking a highly motivated and organized Assistant Manager to join our team at The Parking Spot Baltimore. As an Assistant Manager, you will be responsible for assisting the General Manager in the day-to-day operations of the facility, ensuring the physical condition and appearance of the facility and fleet are maintained, and providing exceptional customer service.

Key Responsibilities:

  • Oversee the physical condition and appearance of the facility and fleet
  • Monitor the performance of employees within a shift to ensure operational standards are met
  • Train employees to perform their specific responsibilities
  • Complete assigned projects relating to operational improvements, maintenance, and shuttle repair
  • Handle customer service issues in a professional and courteous manner
  • Ensure all employees follow company policies and procedures
  • Respond to shift needs by contacting employees to cover the shift or personally covering the shift
  • Comply with all applicable Federal, State, and Local regulations and requirements governing the operation of commercial vehicles

Requirements:

  • Bachelor's degree (preferred)
  • Ability to work a varied and flexible schedule
  • Ability to prioritize work and promptly follow directions
  • Excellent English communication (verbal/written) and interpersonal skills
  • Strong analytical skills to gather and summarize data for reports
  • A solid employment record and previous customer service experience preferred
  • Currently holds, or is able to obtain, all applicable licenses or badges as required by governing authorities to operate a commercial vehicle, including a valid driver's license, and CDL where required

What We Offer:

The Parking Spot is an equal opportunity employer and celebrates diversity, equity, and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.