Sales Support Specialist

1 week ago

South Burlington Vermont, United States OnLogic Full time

Position Overview:
As a vital contributor to the Global Sales Operations division at OnLogic, you will collaborate closely with the Sales team to deliver exceptional sales and customer assistance, facilitate the onboarding of new clients, and manage tailored services.

Key Responsibilities:
You will excel in a dynamic environment, adeptly juggling various priorities while ensuring outstanding communication with both internal and external stakeholders.

Your expertise in account management, customer relations, and project coordination will be essential as you engage with internal teams and our clientele to foster mutual success.

Daily Activities:
On a typical day, your responsibilities will include:

  • Managing and executing daily inbound requests directed to Sales Operations.
  • Processing customer orders and updating clients on significant changes to their orders.
  • Preparing sales documentation, including quotes and vendor setup forms.
  • Communicating with customers through various channels to provide order updates, gather information, or arrange meetings as needed.
  • Overseeing orders and coordinating services throughout the sales process in alignment with customer and company expectations.
  • Driving custom projects associated with new agreements and collaborating effectively with OnLogic's technical, business, and procurement teams.
  • Supporting and leading continuous improvement initiatives.

Team Dynamics:
The sales team consists of diverse and impactful roles, providing opportunities to showcase exceptional sales leadership and customer service throughout the sales cycle. Key roles include:

  • Strategic Account Managers: Focused on securing significant new opportunities with global technology leaders and enhancing strategic customer relationships.
  • Business Development Managers: Concentrated on acquiring new business with strategic clients and driving revenue growth.
  • Customer Success: Responsible for managing relationships with integrators and partners, ensuring outstanding customer service.
  • Inbound Sales: Engaging with global technology innovators seeking a consultative partner for solutions.
  • Sales Engineering: Experts in evaluating customer needs and delivering optimal solutions consistently.
  • Sales Operations: Process-oriented leaders optimizing workflows and data-driven strategies in a rapidly expanding organization.

Qualifications:
To be successful in this role, candidates should possess:

  • 1-3 years of relevant experience in a similar capacity.
  • A Bachelor's degree or equivalent experience in sales support or customer service, preferably in a technical setting.
  • Familiarity with CRM and ERP systems.
  • An entrepreneurial mindset with a strong sense of accountability and a desire to contribute to a growing business.
  • Excellent customer service skills.
  • Ability to work in the U.S. without visa sponsorship.

Ideal Candidate:
The ideal candidate thrives in a fast-paced, collaborative environment, adeptly managing shifting priorities while maintaining high-quality work and attention to detail. They quickly learn new processes and are motivated to identify and implement improvements. A strong commitment to customer satisfaction is essential, along with a positive attitude and a collaborative spirit.

About OnLogic:
OnLogic is experiencing growth and offers opportunities for career advancement. We design and manufacture specialized computing solutions for clients worldwide, enabling them to achieve the seemingly impossible. Our vision is to be the preferred choice in industrial computing.

We are committed to fostering an inclusive and diverse workplace, actively embracing a variety of backgrounds and perspectives to enhance innovation and problem-solving capabilities. We do not tolerate any form of harassment or discrimination and strive to provide a safe and respectful environment for all employees.

Compensation and Benefits:
The salary range for this position is $47,000-$55,000, determined based on discussions with candidates and their relevant experience. We offer a competitive salary, comprehensive benefits, a 401k plan with employer contributions, annual profit-sharing bonuses, paid parental leave, and opportunities for personal development.

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