Customer Service Professional

3 days ago


Indianapolis, Indiana, United States BCForward Full time

Are you a highly motivated individual with excellent communication skills and knowledge of federal bridge standards?

We are seeking a Customer Service Representative to join our team in Indianapolis, IN. As a reliability and permitting expert, you will play a key role in providing exceptional customer service and ensuring compliance with regulatory requirements.

**Job Summary:**

We are looking for a skilled professional to handle customer inquiries, process permits, and communicate effectively with clients. If you have a strong background in business, communications, or a related field, and possess advanced knowledge of wheel and axle weight configurations, we want to hear from you

**Responsibilities:**

Key Responsibilities:

  • Provide exceptional customer service through effective communication and problem-solving skills
  • Process permits and ensure compliance with federal bridge standards
  • Analyze technical information and communicate it in everyday terms
  • Collaborate with internal teams to resolve client issues and concerns

**Requirements:**

To be successful in this role, you will need:

Essential Qualifications:

  • A high school diploma or equivalent, plus two years of post-secondary education in business, communications, or a related field
  • At least two years of experience as a Program Coordinator 5 with the Department of Revenue may meet the requirements for this position
  • Excellent communication skills, both oral and written
  • Advanced knowledge of wheel and axle weight configurations in accordance with federal bridge standards
  • Proficient knowledge of numerous permit class types, vehicle configurations, and general and special requirements for each vehicle class and type

**Company Overview:**

BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Our strong culture and clear values have enabled us to become a market leader and best-in-class place to work. We champion the power of human potential to help companies transform, accelerate, and scale.

**Why Work with Us:**

We offer a dynamic and inclusive work environment that fosters growth and development. Our professionals have helped our clients achieve their strategic goals for over 25 years. Join our team and be part of a company that values People-Centricity, Optimism, Excellence, Diversity, and Accountability.

**Estimated Salary:** $18,500 - $19,000 per year, based on your qualifications and experience.



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