Customer Service Lead
1 week ago
About the Role
">- This leadership position oversees customer service and sales operations for assigned accounts while providing mentorship to team members.
Main Responsibilities:
">- Handle customer inquiries, process orders, and provide solutions in a professional manner.
- Foster a teamwork-oriented environment that encourages collaboration, shared accountability, and open communication.
- Mentor and coach team members to enhance their skills, address performance gaps, and support their professional development.
- Develop and implement strategies to improve customer satisfaction, sales, and operational efficiency.
- Analyze customer feedback to identify opportunities for improving customer satisfaction and sales strategies.
- Collaborate with the Customer Service Manager to evaluate employee performance, provide constructive feedback, and implement development plans.
- Stay informed about competing products and services to identify opportunities to position the organization's offerings effectively.
Salary and Benefits:
">- The estimated annual salary for this role is $70,000 - $90,000 depending on experience.
- The company offers a range of benefits including health insurance, dental insurance, paid time off, and professional development opportunities.
- Bostwick-Braun also offers a referral program, vision insurance, ESOP Company Stock, and more.
Requirements:
">- A high school diploma or general education degree (GED) is required.
- Minimum of 2-4 years of experience in customer service or inside sales, with at least 1 year in a leadership role.
- Strong leadership abilities, including mentoring, goal-setting, and conflict resolution.
- Excellent organizational skills with the ability to multitask and prioritize effectively.
- Experience in developing, monitoring, and analyzing KPIs to drive performance improvements.
- Knowledge of fasteners, MRO, safety equipment, and tooling is strongly preferred.
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