Customer Service Lead

1 week ago


Indianapolis, Indiana, United States Bostwick Braun Company, Inc. Full time

About the Role

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  • This leadership position oversees customer service and sales operations for assigned accounts while providing mentorship to team members.

Main Responsibilities:

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  • Handle customer inquiries, process orders, and provide solutions in a professional manner.
  • Foster a teamwork-oriented environment that encourages collaboration, shared accountability, and open communication.
  • Mentor and coach team members to enhance their skills, address performance gaps, and support their professional development.
  • Develop and implement strategies to improve customer satisfaction, sales, and operational efficiency.
  • Analyze customer feedback to identify opportunities for improving customer satisfaction and sales strategies.
  • Collaborate with the Customer Service Manager to evaluate employee performance, provide constructive feedback, and implement development plans.
  • Stay informed about competing products and services to identify opportunities to position the organization's offerings effectively.

Salary and Benefits:

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  • The estimated annual salary for this role is $70,000 - $90,000 depending on experience.
  • The company offers a range of benefits including health insurance, dental insurance, paid time off, and professional development opportunities.
  • Bostwick-Braun also offers a referral program, vision insurance, ESOP Company Stock, and more.

Requirements:

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  • A high school diploma or general education degree (GED) is required.
  • Minimum of 2-4 years of experience in customer service or inside sales, with at least 1 year in a leadership role.
  • Strong leadership abilities, including mentoring, goal-setting, and conflict resolution.
  • Excellent organizational skills with the ability to multitask and prioritize effectively.
  • Experience in developing, monitoring, and analyzing KPIs to drive performance improvements.
  • Knowledge of fasteners, MRO, safety equipment, and tooling is strongly preferred.


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