Customer Service Representative

13 hours ago


Indianapolis, Indiana, United States The Roost in Nora Full time

The Roost in Nora is seeking a talented Customer Service Representative to join our team.

Role and Responsibilities

In this role, you will be responsible for ensuring that all guests have a positive experience from the moment they walk through our doors. This includes greeting customers warmly, guiding them to their tables, taking reservations, and answering phone calls with professionalism.

Compensation and Benefits

This position comes with a competitive hourly rate of $11/hour, plus the opportunity to participate in a tip share program. Full-time employees are eligible for additional benefits.

Key Tasks
  • Provide exceptional customer service by greeting customers warmly and responding to their needs promptly.
  • Take reservations and answer phone calls in a timely and professional manner.
  • Guide guests to their tables and ensure that all areas are clean and well-maintained.
  • Quote accurate wait times to manage guest expectations.
Requirements and Qualifications
  • Excellent verbal communication and phone etiquette skills.
  • Ability to stand for at least 4 hours per shift.
  • Multitasking ability in a fast-paced environment.
  • Team player with excellent interpersonal skills.
Preferred Skills
  • Prior customer service experience.
  • High school diploma or equivalent.


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