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Client Account Coordinator

2 months ago

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Job Overview

About Envita Solutions:

Envita Solutions, previously known as Heritage Interactive Services, stands as a premier partner in comprehensive waste management. Our commitment lies in promoting a healthier environment by converting intricate waste challenges into sustainable solutions. Based in Indianapolis, Indiana, we operate across the U.S., Mexico, and Canada, employing over 300 individuals and collaborating with a network of more than 3,000 supplier partners. As a division of The Heritage Group, we are part of a larger portfolio encompassing over 30 companies focused on heavy construction, environmental services, and specialty chemicals. With unique access to research and development and a robust corporate venture capital portfolio, Envita Solutions leads the way in innovation addressing waste and climate challenges.

At Envita, our core principles form the bedrock of our operations. Our vision is to cultivate a healthier planet by transforming complex waste challenges into sustainable solutions. We are dedicated to safeguarding human health and the environment while striving to create a safer, more sustainable world. We prioritize enduring value, fostering long-term relationships built on trust, empowering our workforce, seizing opportunities, tackling significant challenges, and consistently doing what is right.


Account Administrator Role Summary

The primary objective of this role is to provide essential support to the operations team, enhancing the efficiency and accuracy of customer accounts. This involves ensuring the precision of customer data through continuous monitoring of both internal and external information, including billing and item setup.


Your Impact

  • Prioritize Health & Safety as the foremost goal by adhering to policies and procedures, ensuring safe conduct at all times.
  • Manage billing processes and related tasks for all customer accounts.
  • Assist fellow Account Administrators and Senior Account Administrators with overflow responsibilities.
  • Generate reports for all customer accounts.
  • Set up and modify customer billing items as required.
  • Input and output data for new and existing item setups.
  • Oversee suppliers who fail to submit invoices or rebates promptly.
  • Review monthly customer invoices for accuracy.
  • Generate and audit system reports for both customer and internal purposes.
  • Demonstrate proficiency in customer invoice and margin reviews to reduce operational review time.
  • Produce and audit internal reports for operational assessments.
  • Ensure quality control and assurance.
  • Provide administrative assistance to the Operations team and upper management on various work-related matters.
  • Compile savings reports for all customers.
  • Audit and rectify data for all customers to ensure accuracy.
  • Prepare additional reports as necessary for all customers.
  • Support the implementation of new customers, contacting customers and suppliers as needed.

Expectations for Success

  • A high school diploma or equivalent is required; a 4-year degree is preferred.
  • A minimum of 2 years of experience in an office environment is required, with a focus on customer service, accounts payable, or billing preferred.
  • Excellent written and verbal communication skills are essential for interacting with both internal and external customers.
  • Exceptional time management skills and the ability to prioritize tasks effectively.
  • Capability to manage multiple projects simultaneously.
  • Strong proficiency in Microsoft Office and Excel.
  • Ability to identify problems and propose solutions with minimal guidance.
  • Meticulous attention to detail.
  • A client-focused mindset with a commitment to resolving customer issues to achieve high satisfaction.

A post-offer drug screening will be required.

EEO including disability/veteran.