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Customer Service Representative

1 month ago

Louisville, Kentucky, United States Generation Tux Full time
Customer Service Representative

Generation Tux is seeking a skilled Customer Service Representative to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and social media.

Key Responsibilities:

  • Investigate and resolve customer complaints in a timely and professional manner
  • Make decisions based on established customer experience guidelines
  • Exceed productivity and quality standards
  • Adapt to changing customer needs and preferences

Requirements:

  • 1+ years of call center experience
  • 2+ years of customer service experience
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment

Benefits:

  • 401(k) and health insurance
  • Dental and vision insurance
  • Disability insurance and paid time off
  • Employee assistance program and employee discount

Location: 11000 Electron Dr, Louisville, KY 40299