Customer Service Representative
4 days ago
McKesson is a leading healthcare company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Our team is dedicated to fostering a culture where you can grow, make an impact, and are empowered to bring new ideas.
The Customer Service Representative performs customer service activities on behalf of pharmaceutical manufacturers. This role interfaces with all other 3PL teams to meet customer needs.
Key Responsibilities:- Manages client's customer orders according to established program business rules.
- Answers inbound calls and inquiries from the client's customers and the client representatives for order placement, order status, returns, and designated client topics.
- Triages inquiries to client partners per pre-defined processes.
- Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner.
- Processes return orders according to the client return policy.
- Coordinates the creation of new client customers through the master data process.
- Investigates and resolves customer issues, including but not limited to, shipment discrepancies, delivery delays, pricing differences, order blocks.
- Performs day end clearance processes to ensure all orders are successfully moving through the system to ship as expected.
- Provides reporting as needed to support the client and operation.
- Attends client meetings as needed to represent the Customer Care function.
- Interpersonal skills
- Strong sense of urgency to resolve customer issues
- Highly accurate data entry and checking skills
- Listening and communicating with empathy
- Collaborative mindset
- Ability to navigate multiple systems
- Ability to work within Microsoft Suite, (basic level of Excel and Outlook knowledge)
- Computer literacy in a Windows environment
- Customer Focus
- 2 + years of customer service or other relevant experience
- Strong sense of urgency to resolve customer issues
- Ability to communicate in a professional manner via both phone and email
- Problem resolution
- Citizenship
- Promotes a constructive team atmosphere, reflects team values, contributes actively to the team's success
McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
-
Customer Service Representative
3 weeks ago
Louisville, Kentucky, United States Kelly Services, Inc. Full timeCustomer Service Representative Job DescriptionKelly Services, Inc. is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing solutions to their problems. Your primary goal will be to ensure customer satisfaction and resolve issues in a...
-
Customer Service Representative
1 day ago
Louisville, Kentucky, United States Domino's Pizza LLC Full timeJob Title: Customer Service RepresentativeDomino's Pizza LLC is seeking a Customer Service Representative to join our team.Job SummaryWe are looking for a highly motivated and customer-focused individual to provide exceptional service to our customers. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving...
-
Customer Service Representative
1 month ago
Louisville, Kentucky, United States McKesson Cork Full timeAbout the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at McKesson Cork. As a key member of our customer support team, you will play a vital role in ensuring the highest level of service to our healthcare providers and patients.Key ResponsibilitiesProvide exceptional customer service to healthcare...
-
Customer Service Representative
4 weeks ago
Louisville, Kentucky, United States Strategic Staffing Solutions Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Strategic Staffing Solutions.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, responding to inquiries, resolving complaints, and...
-
Customer Service Representative
4 weeks ago
Louisville, Kentucky, United States Quipt Home Medical Full timeJob Title: Customer Service RepresentativeQuipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and services in the durable medical equipment industry. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Job SummaryThe Customer Service...
-
Customer Service Representative
5 days ago
Louisville, Kentucky, United States Kelly Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Kelly. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...
-
Customer Service Representative
5 days ago
Louisville, Kentucky, United States Adecco US, Inc. Full timeCustomer Service RepresentativeAdecco US, Inc. is seeking a skilled Customer Service Representative to join our team in Louisville, KY. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution.Key Responsibilities:Respond to customer inquiries via...
-
Customer Service Representative
4 days ago
Louisville, Kentucky, United States Domino's Pizza LLC Full timeCustomer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing a positive experience for our customers.Key Responsibilities:Greet customers and provide a welcoming atmosphereTake customer orders using our technology and Point of...
-
Customer Service Representative
3 weeks ago
Louisville, Kentucky, United States Domino's Pizza LLC Full timeDomino's Pizza LLC is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers. Your duties will include taking phone calls, taking orders, making pizzas, completing cash transactions, and providing customers with a great customer...
-
Customer Service Representative
4 days ago
Louisville, Kentucky, United States Cholowa Promotions Full timeCustomer Service RepresentativeWe are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative in Louisville, KY. This full-time position offers an exciting opportunity for growth and development in a fast-paced environment.Key Responsibilities:Engage with customers at various events, providing excellent...
-
Customer Service Representative
1 month ago
Louisville, Kentucky, United States Listedbuy Full timeCustomer Service Representative OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at Listedbuy. As a Customer Service Representative, you will be the primary point of contact between customers, sales staff, and other departments, handling inquiries, order-related issues, product information, credits, and other...
-
Customer Service Representative
4 weeks ago
Louisville, Kentucky, United States Stock Yards Bank & Trust Full timeCustomer Care Representative OpportunityStock Yards Bank & Trust is seeking a highly skilled Customer Care Representative to join our team. As a Customer Care Representative, you will play a critical role in providing exceptional customer service and support to our valued customers.Key Responsibilities:Provide timely and effective resolution to customer...
-
Customer Service Representative
4 days ago
Louisville, Kentucky, United States Domino's Pizza LLC Full timeDomino's Pizza LLC: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our team, you will be responsible for providing exceptional customer service, taking orders, and maintaining a clean and welcoming store...
-
Customer Service Representative
4 weeks ago
Louisville, Kentucky, United States Pizza Hut Shop Full timeAre you a people person with a passion for delivering exceptional customer experiences?Pizza Hut is seeking a Customer Service Representative to join our team in Middletown, KY!As a Customer Service Representative, you will be the face of our brand, providing fast, fun, and friendly service to our customers. You will be responsible for answering phone calls,...
-
Customer Service Representative
24 hours ago
Louisville, Kentucky, United States Clay Robinson - State Farm Agent Full timeJob DescriptionAt Clay Robinson - State Farm Agent, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and promoting State Farm...
-
Customer Service Representative
7 days ago
Louisville, Kentucky, United States Jeremy Graham - State Farm Agent Full timeJob Title: Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and promoting our insurance...
-
Customer Service Representative
4 days ago
Louisville, Kentucky, United States Kelly Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Kelly. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...
-
Customer Service Representative
3 weeks ago
Louisville, Kentucky, United States Kelly Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Kelly. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Job Summary:This is a full-time...
-
Customer Service Representative
4 weeks ago
Louisville, Kentucky, United States American Air Filter Company, Inc. Full timeCustomer Service RepresentativeAmerican Air Filter Company, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing world-class customer service to our valued clients.Key Responsibilities:Collaborate with customers to resolve issues and provide...
-
Customer Service Representative
8 hours ago
Louisville, Kentucky, United States Domino's Pizza LLC Full timeDomino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include greeting customers, taking orders, and maintaining the front of the store to ensure a clean and organized environment.Key...
