Customer Service Representative

1 month ago


Louisville, Kentucky, United States Randstad Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for handling inbound and outbound phone calls to/from patients, caregivers, and providers. You will provide excellent customer service and ensure that all callers receive accurate and timely information.

Key Responsibilities:

  • Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
  • Provide accurate information to the caller.
  • Process refills and schedule shipments for patients or providers.
  • Resolve the callers' needs.
  • Provide follow-up and next steps for the caller.

Requirements:

  • Pharmacy Board Technician registration required within the first 30 days of employment.
  • Previous call center experience preferred.
  • Previous healthcare experience desired.
  • Excellent interpersonal communication skills.
  • Excellent problem-solving skills.
  • Proficient with Microsoft Office.
  • Able to type 35 wpm or greater.

What We Offer:

  • A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution.
  • A flexible work schedule.

About Randstad:

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.



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