Customer Service Team Lead

1 week ago


Greensboro, United States Kontoor Brands Full time
Customer Service Supervisor Job Description

About the Role:

Kontoor Brands is seeking a highly skilled Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that customer inquiries are resolved efficiently and effectively.

Key Responsibilities:

  • Lead a team of customer service representatives and provide guidance and support to ensure excellent customer service.
  • Monitor and analyze customer feedback and use it to improve processes and procedures.
  • Develop and implement customer service strategies to meet business objectives.
  • Collaborate with other departments to ensure seamless communication and resolution of customer issues.
  • Conduct performance evaluations and provide coaching and development opportunities to team members.
  • Stay up-to-date with industry trends and best practices in customer service.

Requirements:

  • At least 5 years of experience in customer service or a related field.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Experience with customer relationship management (CRM) software.
  • High school diploma required; degree or equivalent experience in customer service preferred.

Why Kontoor Brands?

Kontoor Brands is a global leader in the apparel industry, and we offer a comprehensive benefits package to our employees. We are committed to creating a diverse and inclusive work environment that values and respects our employees' unique perspectives and experiences.

Our Commitment to Diversity and Inclusion:

  • We believe that diversity and inclusion are essential to our success and we are committed to creating a workplace that is inclusive and respectful of all employees.
  • We strive to attract and retain a diverse workforce and to provide opportunities for career growth and development.
  • We are committed to fostering a culture of inclusion and respect, where all employees feel valued and empowered to contribute to our success.


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