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Customer Service Lead
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Customer Service Lead
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Customer Service Lead
2 months ago
Circle K is seeking a skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example.
Key Responsibilities:- Provide prompt and courteous customer service, ensuring a positive shopping experience for all customers.
- Train and assist new Customer Service Representatives to ensure they have the skills and knowledge needed to succeed in their roles.
- Perform shift supervision, ensuring the store is running smoothly and efficiently.
- Complete all store merchandise build-to's, ensuring accurate inventory levels and efficient stockroom operations.
- Receive and verify vendor deliveries, ensuring accurate receipt and storage of merchandise.
- Excellent customer service skills, with the ability to resolve customer issues in a professional and courteous manner.
- Strong leadership and training skills, with the ability to motivate and develop team members.
- Ability to work effectively in a fast-paced retail environment, with a focus on providing exceptional customer service.
- Basic math skills, with the ability to accurately handle cash and operate a point-of-sale system.
