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Customer Solutions Consultant

2 months ago

Alpharetta, United States CDK Global Full time

Position Overview:

As a Customer Solutions Consultant, you will play a pivotal role in guiding and supporting clients in the implementation of advanced CDK Global solutions across various operational sectors, including parts management, service delivery, financial accounting, and sales strategies.

Key Responsibilities:

  • Provide expert advice, implement solutions, and conduct training sessions for clients on innovative CDK Global offerings.
  • Demonstrate proficiency in CDK Training across diverse workflows.
  • Leverage experience in retail or training with competing DMS software to enhance client engagement.
  • Serve as a Subject Matter Expert (SME) in primary workflows, ensuring clients receive tailored solutions.
  • Collaborate with clients to pinpoint solutions that align with their operational needs.
  • Validate setup configurations and data conversions to ensure accuracy and reliability.
  • Facilitate meetings with clients to resolve software challenges, functionality discrepancies, and process modifications.
  • Document project milestones and readiness for key stakeholders to maintain transparency.
  • Assist in training initiatives and monitor the progress of trainees to ensure effective learning outcomes.
  • Mentor and educate new team members on product knowledge and best practices.
  • Coordinate project timelines to optimize the customer experience throughout the implementation process.
  • Be prepared for extensive travel and adapt to varying work conditions as required.

Qualifications:

  • Minimum of 4 years of hands-on training or implementation experience.
  • At least 6 years of experience in the dealership or automotive/truck sector.
  • 2+ years of experience in Retail Automotive Management.
  • 2+ years of experience with CDK Retail Automotive solutions.
  • Retail certification in primary CDK workflows is essential.
  • Preferred: CDK Retail certification in core workflow add-ons.
  • Demonstrated ability to train, troubleshoot, and mediate conflicts effectively.
  • Possess strong qualities such as independence, decisiveness, and excellent communication skills.
  • Salary Range: $71,000 - $74,000.

About CDK Global:

CDK Global is committed to fostering a diverse and inclusive workplace, offering competitive compensation packages and opportunities for professional development. By embracing diversity and inclusion, CDK Global values different perspectives and recognizes the contributions of every individual.

As an Equal Opportunity Employer, CDK Global is dedicated to creating a fair and inclusive workforce. Qualified candidates will be considered for employment based on merit, without discrimination.

Applicants must have authorization to work in the United States. CDK Global may provide visa sponsorship to eligible candidates.