AI Solutions Architect
16 hours ago
Saransh Inc is seeking a highly skilled CCAI Architect to lead the design and implementation of AI-powered contact center solutions leveraging Google Cloud's Contact Center AI (CCAI), Dialogflow, and other related technologies.
Key Responsibilities:
- Design and implement AI-powered contact center solutions using Google CCAI, Dialogflow, and other related technologies.
- Lead the deployment and integration of Google CCAI solutions with existing systems (CRM, telephony, chat, etc.) in customer environments.
- Design and implement integrations with third-party platforms, such as Genesys, Twilio, Cisco, Avaya, or Five9.
- Work closely with data scientists and machine learning engineers to optimize NLP models, dialog management, and virtual agents.
- Build and train virtual agents and chatbots using Google Dialogflow for handling various customer queries.
- Collaborate with product owners, stakeholders, and business analysts to map customer journeys and design contact center experiences that are streamlined and efficient.
- Provide technical leadership and consulting expertise to clients and internal teams regarding best practices for Google CCAI architecture.
- Lead or participate in testing efforts for implemented solutions to ensure they meet performance, scalability, and security requirements.
- Create training material for internal teams and customers. Provide detailed documentation for each implementation.
- Stay updated on the latest advancements in CCAI, AI technologies, and contact center trends, continuously improving solutions.
Requirements:
- Strong understanding of Google Cloud's Contact Center AI (CCAI) and Dialogflow.
- Experience in designing and implementing AI-powered contact center solutions.
- Strong technical leadership and consulting expertise.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced environment and meet deadlines.
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