Application Support Manager

2 weeks ago


West Chester, Pennsylvania, United States Power Home Remodeling Full time
Job Summary:

The Application Support Manager is responsible for leading a team of Support Specialists to ensure efficient resolution of support tickets and calls. They will work closely with the Assistant Director of Nitro Support Services to develop support standards and metrics.

Key Responsibilities:

Mentor and guide Support team members, providing constructive feedback and facilitating professional growth.
Establish and uphold support standards to maintain consistency in team workflows.
Develop and maintain Support metrics to assess team performance and identify areas for improvement.
Recruit, onboard, and train new staff members to build a highly skilled and motivated Support team.
Take responsibility for team productivity, identifying and resolving issues preventing the team from reaching their full potential.

Requirements:

Bachelor's degree in computer science, information technology, or related field.
Five+ years of experience in support center settings, with two+ years in a leadership role.
Excellent communication and leadership skills.

Benefits:

Full medical, dental, life, and disability insurance plans.
Ample paid vacation and holiday time.
Competitive 401(k) retirement savings program matched by Power.
Subsidized child care and fertility benefits.
Paid parental leave.
All the tech you need, with regular upgrades.
Personal development opportunities, including courses, books, and conferences.

Work Environment:

The Nitro Support Manager works in an office environment and from home according to BT's WFH rules.

Power Home Remodeling Group is an equal opportunity employer, committed to hiring a diverse and talented workforce. If you have a disability or special need that requires accommodation, please submit the accommodation request to.
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