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Intensive Case Management Specialist

1 month ago

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Job Title: Intensive Case Management Caseworker

The International Rescue Committee (IRC) is seeking a highly motivated and experienced Intensive Case Management Caseworker to join our team. As a key member of our refugee support services, you will play a critical role in addressing the complex needs of vulnerable populations.

Job Summary:

The Intensive Case Management Caseworker will provide comprehensive case management services to refugees, asylees, and other ORR-eligible populations. This includes conducting intake assessments, developing individualized service plans, and coordinating with external agencies to ensure clients receive necessary support.

Key Responsibilities:
  • Determine client eligibility for ICM programming and conduct intake assessments.
  • Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
  • Evaluate client progress every six months during active program enrollment.
  • Assist clients in navigating healthcare and social service systems.
  • Conduct community outreach and maintain a strong network of service providers.
  • Provide extended orientation on various topics, including women's health and navigating physical healthcare systems.
  • Respond to client crises, with guidance from supervisor as needed.
  • Assist clients with requesting financial assistance and track received financial assistance within case files.
  • Maintain up-to-date documentation in client's case file and document all services provided in IRC's database, Efforts to Outcomes (ETO).
Requirements:
  • Bachelor's degree in social work, public health, or related field of study.
  • Minimum of 1-2 years of case management experience with similar populations and/or client needs.
  • Strong relationship building, diplomacy, and networking skills.
  • Demonstrated success working and communicating effectively in a multi-cultural environment.
  • Self-starter with excellent problem-solving skills and ability to prioritize and manage time effectively.
  • Attention to detail and accuracy in work product.
  • Fluent in English, both spoken and written; proficiency in language(s) spoken by client group preferred, including Dari/Pashto.
  • Proficient in Microsoft Office applications and ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
  • Valid driver's license and access to a personal, insured vehicle.
Working Environment:

A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities. May require occasional weekend and/or evening work.

Compensation:

The IRC offers a comprehensive and highly competitive set of benefits, including sick time, a 403b retirement savings plan, and an Employee Assistance Program. Full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance, and FSA for healthcare, childcare, and commuter costs.

The IRC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect.