Intensive Case Management Specialist

4 weeks ago


Tallahassee, Florida, United States International Rescue Committee Full time

The International Rescue Committee (IRC) is seeking a dedicated professional to join our team as an Intensive Case Management Caseworker. In this role, you will work closely with refugees, asylees, and other ORR-eligible populations to address barriers to safety and wellness.

As a caseworker, you will provide strengths-based, client-centered case management to single-headed refugee households, survivors of domestic violence and gender-based violence, older refugees, youth and young adults without parents or permanent guardians, refugees experiencing mental health or psychological difficulties, refugees with physical disabilities or medical conditions, unanticipated refugee arrivals and secondary migrants, and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ).

You will work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Responsibilities include determining client eligibility for ICM programming, conducting intake assessments, reviewing program expectations and outcomes, and maintaining confidentiality. You will also develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program, evaluate client progress, and assist clients in navigating healthcare and social service systems.

Additionally, you will conduct community outreach, maintain a strong network of service providers, and provide extended orientation on various topics such as women's health, transportation systems, and physical healthcare systems. You may also be expected to respond to client crises, assist clients with requesting financial assistance, and maintain up-to-date documentation in client case files.

The IRC offers a comprehensive and highly competitive set of benefits, including paid time off, holidays, and a 403b retirement savings plan. We are committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect.

We are seeking a self-starter with excellent problem-solving skills, combined with the proven ability to prioritize and manage time effectively. You should have a strong relationship building, diplomacy, and networking skills, as well as demonstrated success working and communicating effectively in a multi-cultural environment.

Fluency in English is required, both spoken and written, and proficiency in language(s) spoken by client group is preferred. Proficiency in Microsoft Office applications and the ability to use the internet and other digital tools for data entry, research, and problem-solving purposes are also required.

The IRC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we are an affirmative action employer.


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