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Patient Services Team Lead
2 months ago
We are seeking a highly skilled and experienced Patient Services Team Lead to join our team at Sonora Quest. As a key member of our clinical laboratory team, you will be responsible for overseeing the daily operations of our phlebotomy department, ensuring the highest level of patient care and satisfaction.
Key Responsibilities- Lead and manage a team of phlebotomists and ancillary staff to ensure efficient and effective patient care.
- Develop and implement process improvements to enhance patient satisfaction and quality of care.
- Collaborate with other departments to ensure seamless communication and coordination of patient care.
- Monitor and analyze quality metrics to identify areas for improvement and implement corrective actions.
- Provide coaching and training to staff to enhance their skills and knowledge.
- Assist in the development and implementation of departmental policies and procedures.
- 2+ years of experience in a clinical laboratory setting, preferably in phlebotomy or a related field.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work effectively in a fast-paced environment, with multiple priorities and deadlines.
- Strong knowledge of regulatory requirements and compliance standards.
- Previous management experience or participation in management training programs.
- National phlebotomy certification.
- Associates degree or equivalent experience.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
