Customer Service Team Lead

4 days ago

Madison, Wisconsin, United States Whole Foods Market Full time
Job Title: Customer Service Team Lead

At Whole Foods Market, we are seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our Store Support team, you will be responsible for providing exceptional customer service, leading and developing a high-performing team, and ensuring a positive and efficient shopping experience for our customers.

Key Responsibilities:
  • Supervise and delegate tasks to Team Members to ensure seamless execution of daily operations.
  • Work closely with the Team Trainer to train and develop Team Members, promoting a culture of excellence and minimizing turnover.
  • Assist in the training of new Team Members, utilizing learning checklists and training materials to ensure a smooth onboarding process.
  • Maintain a clean, well-stocked, and properly rotated store environment, ensuring a positive shopping experience for customers.
  • Resolve difficult customer situations in a professional and courteous manner.
  • Communicate team concerns and attendance issues to the Team Leader and Store Leadership.
  • Set and achieve the highest standards of retail execution, fostering a positive environment of outstanding teamwork and exceptional morale.
  • Maintain awareness of customer flows and needs, directing Team Members as necessary to satisfy and delight customers.
Requirements:
  • 12+ months retail experience, with a proven track record of leadership and customer service excellence.
  • Excellent interpersonal, motivational, team building, and customer relationship skills.
  • Advanced knowledge of regulatory and safety policies and procedures.
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
  • Ability to work in a fast-paced environment, with a flexible schedule including nights, weekends, and holidays as needed.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for leading and developing high-performing teams, we encourage you to apply for this exciting opportunity.

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