Customer Service Team Lead
1 week ago
As a key member of our team, the Customer Service Supervisor will play a vital role in driving profitable growth through the sale and distribution of refreshing beverages and innovative customer-focused marketing programs.
The ideal candidate will possess strong supervision, coaching, and leadership skills, with a proven track record of delivering exceptional customer service and driving business results.
Key Responsibilities
- Lead and manage a team of customer service representatives to ensure prompt, courteous, and accurate dispatching of customer equipment repair calls.
- Develop and implement effective strategies to drive efficient service dispatch and improve customer satisfaction.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Collaborate with internal stakeholders to ensure seamless communication and resolve customer issues.
- Manage the WP and Wis-Pak shipping department team to ensure timely and accurate delivery of products.
Requirements
- 4+ years of business or equivalent years of beverage industry experience.
- Proven track record of delivering exceptional customer service and driving business results.
- Strong leadership and coaching skills, with the ability to motivate and develop team members.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external customers.
- Knowledge of service tools, such as IFS, and Microsoft Office products, including Excel and Outlook.
- Basic knowledge of shipping procedures, including FedEx and UPS.
We value diversity and inclusion in the workplace and are an equal opportunity employer.
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