Customer Service Team Lead

1 week ago


Madison, Wisconsin, United States WP Beverages, LLC Full time
Job Overview

As a key member of our team, the Customer Service Supervisor will play a vital role in driving profitable growth through the sale and distribution of refreshing beverages and innovative customer-focused marketing programs.

The ideal candidate will possess strong supervision, coaching, and leadership skills, with a proven track record of delivering exceptional customer service and driving business results.

Key Responsibilities

  1. Lead and manage a team of customer service representatives to ensure prompt, courteous, and accurate dispatching of customer equipment repair calls.
  2. Develop and implement effective strategies to drive efficient service dispatch and improve customer satisfaction.
  3. Provide coaching and training to team members to enhance their skills and knowledge.
  4. Collaborate with internal stakeholders to ensure seamless communication and resolve customer issues.
  5. Manage the WP and Wis-Pak shipping department team to ensure timely and accurate delivery of products.

Requirements

  1. 4+ years of business or equivalent years of beverage industry experience.
  2. Proven track record of delivering exceptional customer service and driving business results.
  3. Strong leadership and coaching skills, with the ability to motivate and develop team members.
  4. Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external customers.
  5. Knowledge of service tools, such as IFS, and Microsoft Office products, including Excel and Outlook.
  6. Basic knowledge of shipping procedures, including FedEx and UPS.

We value diversity and inclusion in the workplace and are an equal opportunity employer.



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